CSRDispatcher

Aire Serv of Coral Springs; Boca Raton (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Benefits package varies by location

Job summary

Aire Serv of Coral Springs is looking for a Dispatcher who will play a vital role in customer support. Responsibilities include scheduling service requests, dispatching technicians, and managing customer complaints with a strong focus on customer satisfaction.

The ideal candidate will have a minimum of two years of administrative experience, excellent communication skills, and a positive attitude. Knowledge of Microsoft Office and ServiceTitan is required.

Qualifications

• Minimum two years admin experience.
• Ability to manage customer complaints and service requests professionally.
• Capable of performing marketing functions to sell additional work.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Schedule appointments and assign daily work to team members.
• Complete work orders and respond to customer complaints.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

General computer knowledge, including Microsoft Office

ServiceTitan experience 1 to 2 years

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• Benefits package varies by location

Dispatcher Overview

As a Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Schedule appointments
• Assign daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently?
• General computer knowledge, including Microsoft Office
• ServiceTitan experience 1 to 2 years

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.