Customer Service Representative/Dispatcher

Chen Plumbing; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

401(k) with company match

Paid time off

Monthly competitions and prizes

Job summary

Chen Plumbing in Atlanta is seeking a dependable Customer Service Representative (CSR) / Dispatcher to join our team. You will play a key role in our daily operations by answering calls, scheduling technicians, and ensuring customer satisfaction. We value teamwork and offer a stable workplace focused on performance and organization.

The ideal candidate should have at least 2 years of experience in customer service and a strong ability to multitask in a fast-paced environment. We offer competitive pay, health insurance, and a supportive team culture.

Qualifications

• 2+ years of customer service experience required.
• Experience in dispatch or home service is a plus.
• Comfortable using computers and scheduling software.

Responsibilities

• Answer inbound calls and customer texts professionally.
• Schedule service appointments and manage the daily schedule.
• Dispatch technicians and keep customers updated.

Skills

Customer service experience

Strong communication skills

Ability to multitask

Calm under pressure

Job description

Job description

Great customer service professionals don’t leave jobs because they dislike helping people. They leave because of chaos, poor leadership, constant stress, and feeling unappreciated.

If you’re looking for a stable workplace where your work matters, systems are organized, and great performance is noticed, keep reading.

At Chen Plumbing, we’ve proudly served the Atlanta area since 1998. We’ve built our reputation through genuine care for both customers and team members. As we continue to grow at a rapid pace, we’re looking for a sharp, dependable CSR / Dispatcher to join our team.

Why This Role Matters

When customers call us, they are often stressed, frustrated, or dealing with an urgent plumbing problem. You’ll be the calm, confident first voice they hear. You’ll help customers feel taken care of, keep technicians moving efficiently, and play a major role in the success of the day.

This is not “just answering phones.” This is an important operations role inside a growing company.

What You’ll Do

• Answer inbound calls and customer texts professionally and warmly
• Schedule service appointments and gather key job details
• Dispatch technicians and manage the daily schedule board
• Keep customers updated on arrival times, delays, and changes
• Solve problems calmly and professionally
• Proactively outbound call and text to our customer base to schedule new jobs
• Enter accurate notes and job details into our system
• Support the team and help keep daily operations running smoothly

What We’re Looking For

• 2+ years of customer service experience
• Dispatch or home service experience is a plus
• Strong communication skills and professionalism
• Able to stay calm under pressure and multitask
• Detail-oriented and dependable
• Comfortable using computers and scheduling software
• Reliable transportation to our Norcross office
• Someone who takes pride in doing things the right way

What We Offer

• Competitive hourly pay
• Weekly direct deposit
• Health insurance
• 401(k) with company matchPTO, paid sick days, paid holidays
• Yearly Christmas party
• Monthly competitions and prizes
• Bonuses for work referrals and employee referrals
• Ongoing training and growth opportunities
• Family-run company with a strong team culture