Customer Service Representative- Customer Care

New Horizons In-Home Care; Eugene (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid maternity leave

Job summary

New Horizons In-Home Care in Eugene, OR is hiring Customer Service Specialists to join our award-winning, people-first in-home care team. If you enjoy helping others and being part of a supportive community, this position is for you.

Starting wage is $20.00/hour with benefits, PTO, and growth opportunities within the company. This on-site role requires strong communication and multi-tasking skills to handle a high volume of calls and scheduling tasks.

Qualifications

• Warm, energetic personality who loves to connect with people.
• Preferred knowledge of in-home care or healthcare field.
• Possess strong communication skills.
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail.
• High school diploma/GED and at least 6 months of administrative experience.
• Proficient computer and typing skills.
• Position is not remote.

Responsibilities

• Deliver a warm first impression for callers.
• Handling and directing a high volume of incoming calls.
• Assist clients with schedule changes.
• Assist Caregivers with timekeeping issues or driving directions.
• Support Scheduling with Caregiver or Client notifications.
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff.
• Keep excellent documentation and records.

Skills

Warm personality

Strong communication

Multi-tasking

Team player

Healthcare knowledge

Computer skills

Typing skills

Education

High school diploma/GED

Tools

Computer

Typing

Job description

Hours of Work

Wednesday through Saturday, 8:00 AM to 6:30 PM

Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

Why people love working at New Horizons

We’re a people first company. That means we provide a starting wage of $20.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

• Health benefits—opt in to medical, vision and dental coverage, and telemedicine
• Paid time off—to take care of yourself and your family
• Paid maternity leave—access and support for paid maternity leave

Responsibilities

• Deliver a warm first impression for callers
• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Keep excellent documentation and records

Qualifications

• Warm, energetic personality who loves to connect with people
• Preferred knowledge of in-home care or healthcare field
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills
• Position is not remote

We look forward to meeting you!