Lead Customer Service Representative

Fix-It 24/7; Golden (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with company match

PTO, Holidays, and birthday off

Job summary

Fix It 24/7 in Golden, Colorado is seeking a high-performing Lead CSR to guide the customer service team and drive revenue through exceptional phone performance and sales.

You will handle inbound/outbound calls, coach the CSR team, ensure scheduling in ServiceTitan, and maintain top-tier customer experience in a fast-paced home services environment. This 40-hour in-office role offers meaningful bonuses and a clear leadership path.

Qualifications

• Home service/trades industry experience required.
• Service Titan experience required.
• Strong phone sales and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Leadership mentality with a positive, team-oriented attitude.
• Strong communication and problem-solving skills.
• Reliable attendance and professionalism.

Responsibilities

• Handle inbound and outbound customer calls.
• Book service calls and maximize conversion opportunities.
• Support and assist CSR team with escalations and day-to-day operations.
• Deliver exceptional customer service and professionalism on every call.
• Follow up on unsold estimates, memberships, and pending opportunities.
• Work closely with dispatch and operations teams to maximize efficiency.
• Accurately manage customer information and scheduling in ServiceTitan.
• Help coach and lead team performance through accountability and communication.
• Maintain urgency and organization during peak demand periods.

Skills

Phone sales

Customer service

Leadership

Communication

Problem-solving

Organization

Tools

ServiceTitan

Job description

Lead Customer Service Representative

Location

100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403

Schedule

• Full-Time | 40 hours/week | Weekend availability
• Saturday: 7:00am - 4:00pm
• Sunday: 9:00am - 6:00pm
• Flexible on the week days you want scheduled (10:00am-7:00pm)

$23-24+/hr. + Commission | Full-Time | In-Office Position

Fix It 24/7 is looking for a high-performing Lead CSR to join our growing team in Golden, Colorado. We are searching for someone who thrives in a fast-paced environment, leads by example, understands the home service industry, and knows how to drive results through exceptional customer service and strong phone performance.

This is not an entry-level CSR role. We are looking for someone with Service Titan experience and previous trade industry experience who can help lead the team, support daily operations, and help drive revenue through inbound and outbound customer communication.

If you are competitive, organized, customer-focused, and ready to grow with one of the fastest-growing home service companies in the industry — we want to hear from you.

• $23-24+ per hour & Significant bonuses/Commission
• Additional commission and spiff opportunities
• Full Benefits Package including:
• Medical Insurance
• Vision Insurance
• 401(k) with company match
• PTO, Paid Holidays, and paid day off for your birthday!

Responsibilities

• Handle inbound and outbound customer calls
• Book service calls and maximize conversion opportunities
• Support and assist CSR team with escalations and day-to-day operations
• Deliver exceptional customer service and professionalism on every call
• Follow up on unsold estimates, memberships, and pending opportunities
• Work closely with dispatch and operations teams to maximize efficiency
• Accurately manage customer information and scheduling in ServiceTitan
• Help coach and lead team performance through accountability and communication
• Maintain urgency and organization during peak demand periods

Qualifications

• Home service/trades industry experience required
• Service Titan experience required
• Strong phone sales and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Leadership mentality with a positive, team-oriented attitude
• Strong communication and problem-solving skills
• Reliable attendance and professionalism

Ideal Candidate

• Leads by example
• Understands urgency and customer experience
• Knows how to convert calls into booked opportunities
• Thrives in a high-energy office environment
• Wants to grow into leadership within a rapidly expanding company
• Takes pride in helping both customers and teammates succeed

At Fix It 24/7, we believe great people deserve great support, strong leadership, and real career opportunities.

Location

Location:100%In-Office, 16360 Table Mountain Parkway, Golden, CO 80403 #COTRADES

Eligibility

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Are you willing to submit to a background check in accordance with state and local laws?
• Are you willing to take a drug test in accordance with state and federal laws? (THC not considered in drug screening)
• I WILL NOT require sponsorship now or in the future.
• I will require sponsorship for employment now or in the future.
• If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status?