Customer Service Representative (CSR)

Shores-Fine-Dry-Cleaning; Winston-Salem (NC); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured training

Health insurance

401k and holidays

Descrizione del lavoro

Shores-Fine-Dry-Cleaning is hiring a Customer Service Representative in Winston-Salem, NC. You will greet customers, handle drop-offs and pickups, process transactions, and resolve questions with a customer-first approach.

The role emphasizes friendly service, learning on the job, and opportunities for career advancement within a supportive team.

Competenze

• Friendly, professional communication with customers.
• Punctual, dependable, and detail-oriented when handling orders.
• Willingness to learn, follow directions, and support teammates.
• Comfort using a computer and processing transactions; standing throughout shift.
• Retail or service experience is helpful but not required; training provided.

Mansioni

• Welcome customers and assist with drop-offs and pickups.
• Inspect garments, log orders, and note special care instructions.
• Explain services and offer options like free pickup and delivery.
• Operate the point-of-sale system and process transactions accurately.
• Address customer questions and work toward solutions.
• Keep the store clean, organized, and ready for customers.
• Collaborate with teammates to ensure smooth daily operations.

Conoscenze

Friendly demeanor

Professional communication

Punctuality

Willingness to learn

Computer literacy

Formazione

Strumenti

POS system

Descrizione del lavoro

Join Shores as a Customer Service Representative and help customers with their dry cleaning and laundry needs. In this customer-facing role, you’ll welcome customers, manage drop-offs and pickups, process transactions, and help resolve questions and concerns. Our philosophy is simple: Be the Hero for the customer. With structured, paid training and a supportive team, you’ll learn how to deliver attentive service and keep daily store operations running smoothly. Full-time and part-time opportunities are available, and no previous dry cleaning experience is required.

Responsibilities

• Welcome customers and assist with dry cleaning and laundry drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and introduce helpful options, including free pickup and delivery.
• Operate the point-of-sale system and accurately process customer transactions.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to keep daily operations running smoothly.

Qualifications

• Friendly, helpful approach and professional communication skills.
• Dependability, punctuality, and attention to detail when handling garments and orders.
• Willingness to learn, follow directions, accept feedback, and support teammates.
• Comfort using a computer, processing customer transactions, and working on your feet throughout your shift.
• Previous customer service, retail, or dry cleaning experience is helpful but not required; training is provided.

Compensation

Competitive hourly pay based on experience.

Benefits

• Structured, paid training through the Customer Service Representative Development Program, including hands-on learning and coaching.
• Health insurance, 401k, holiday and vacation benefits eligibility for qualifying employees.
• Opportunities for skill development and career advancement, with potential paths to Lead CSR, Trainer, Assistant Manager, and Store Manager roles.
• A friendly, team-oriented work environment and opportunities to build ongoing customer relationships.