Customer Service Representative (CSR)

Shores-Fine-Dry-Cleaning; Greensboro (NC); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured paid training

Health insurance

401k

Career advancement opportunities

Descrizione del lavoro

Shores-Fine-Dry-Cleaning in Greensboro, NC is hiring a Customer Service Representative to greet customers, manage drop-offs and pickups, and process transactions. You'll learn our dry cleaning process and help resolve questions, with paid training and a supportive team.

This role offers both full-time and part-time opportunities; no previous dry cleaning experience is required. You'll work in a friendly, fast-paced environment dedicated to delivering excellent customer service.

Competenze

• Friendly, helpful communication with customers.
• Dependable, punctual, and detail-oriented when handling garments and orders.
• Willingness to learn and support teammates; training provided.
• Comfort using a computer and processing customer transactions.
• No prior experience required; training provided.

Mansioni

• Welcome customers for drop-offs and pickups.
• Inspect garments and record special care instructions.
• Explain cleaning services and options, including free pickup/delivery.
• Operate the POS system and process transactions.
• Listen to customer concerns and resolve issues.
• Keep the store clean and organized.
• Collaborate with teammates to run daily operations.

Conoscenze

Friendly demeanor

Dependability

Punctuality

Attention to detail

Comfort with computers

Transaction processing

Customer service experience

Strumenti

POS system

Descrizione del lavoro

Join Shores as a Customer Service Representative and help customers with their dry cleaning and laundry needs. In this customer-facing role, you’ll welcome customers, manage drop-offs and pickups, process transactions, and help resolve questions and concerns. Our philosophy is simple: Be the Hero for the customer. With structured, paid training and a supportive team, you’ll learn how to deliver attentive service and keep daily store operations running smoothly. Full-time and part-time opportunities are available, and no previous dry cleaning experience is required.

Responsibilities

• Welcome customers and assist with dry cleaning and laundry drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and introduce helpful options, including free pickup and delivery.
• Operate the point-of-sale system and accurately process customer transactions.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to keep daily operations running smoothly.

Qualifications

• Friendly, helpful approach and professional communication skills.
• Dependability, punctuality, and attention to detail when handling garments and orders.
• Willingness to learn, follow directions, accept feedback, and support teammates.
• Comfort using a computer, processing customer transactions, and working on your feet throughout your shift.
• Previous customer service, retail, or dry cleaning experience is helpful but not required; training is provided.

Compensation

Competitive hourly pay based on experience.

Benefits

• Structured, paid training through the Customer Service Representative Development Program, including hands-on learning and coaching.
• Health insurance, 401k, holiday and vacation benefits eligibility for qualifying employees.
• Opportunities for skill development and career advancement, with potential paths to Lead CSR, Trainer, Assistant Manager, and Store Manager roles.
• A friendly, team-oriented work environment and opportunities to build ongoing customer relationships.