Service Manager

Cnected; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Disability insurance

401K with company match

Employee stock ownership plan

Birthday pay

Employee-owned company

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and keep operations running smoothly in Indiana. You will support technicians, coordinate with dispatch, and ensure customers have a positive experience from start to finish.

Ideal candidates are organized, possess strong supervisory and communication skills, and can work after hours as needed. This role offers growth within a growing, employee-owned company with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 3+ years management experience.
• Working knowledge of plumbing and HVAC required.
• Valid driver’s license required.
• Strong supervisory experience, communication and computer skills required.
• Ability to work after regular business hours as needed.

Responsibilities

• Manages and develops the service staff, including hiring, termination and discipline, scheduling, performance evaluation and assigning work.
• Coordinate maintenance, service, and indoor air quality departments to improve efficiency using reports.
• Resolve customer issues and complaints to ensure satisfaction.
• Collaborate with the general manager on budgeting.
• Generate reports and track inventory, tools and vehicles.
• Review payroll records to ensure proper payment of technicians.
• Communicate with dispatchers to assign appropriate technicians.
• Evaluate staff to determine training needs.
• Ensure company vehicles are stocked and warranty parts are managed.

Skills

Leadership

Communication

Management

Problem-solving

Customer service

Teamwork

Scheduling

Plumbing

HVAC

Safety

Education

High school diploma or GED

Tools

Hand and power tools

Job description

Do you enjoy leading teams and making sure customers receive great service? Are you organized, supportive, and ready to take ownership of daily operations? If so, we would love to talk with you.

What You Will Do

As a Service Manager, you lead the service team and help keep operations running smoothly. You support technicians, work with dispatch, and make sure customers have a positive experience from start to finish.

If you enjoy leading others and making a difference every day, this could be the right role for you.

OUR CORE VALUES!

1. Integrity:We do the right thing, even when no one is looking.
2. Ownership:We take responsibility for the growth of our team, the organization and ourselves.
3. Service:We take the extra step to go above and beyond what is expected of us.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• 3+ years management experience
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory experience, communication and computer skills are required
• Ability to work after regular business hours as needed

Responsibilities

• Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Desired Skills

• Leadership
• Communication
• Management
• Problem-solving
• Customer service
• Teamwork
• Scheduling
• Plumbing
• HVAC
• Safety

Benefits:

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$

About us

At Summers Plumbing Heating & Cooling, our mission is to provide safety and comfort to the customers and communities we serve. Our team is made up of trained and customer-focused technicians who are committed to doing the job right. We treat every home with respect and take the time to understand your needs so we can provide the best solution.

With 26 locations across Indiana, plus locations in Dayton, Ohio, and in Illinois, we are always nearby and ready to help. Our licensed technicians work with skill, honesty, and attention to detail.

When you choose Summers, you can expect clear communication, fair pricing, and dependable service. We are here to provide honest, thorough, and friendly service to your home.

Legal

Summers Plumbing Heating &Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating &Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.