Customer Service Representative / Creative Technical Support

Nova Display Systems, Inc.; Eugene (OR); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Nova Display Systems, Inc. seeks a Customer Service Representative / Creative Technical Support to assist end users and resellers with our display systems. You will blend creativity with strong communication to deliver outstanding product knowledge and support.

The role includes inside sales activities for domestic resellers and installers, along with ongoing training to enhance product understanding and selling skills. A proactive, self-starting attitude in a dynamic environment is valued.

Qualifications

• Strong organizational skills and multi-task oriented.
• Experience in customer service and technical support.
• Excellent phone and communication skills required.
• Knowledge of MAC & PC, and some experience with graphical software.
• Some level of design service and professionalism.
• Ability to read design plans and blue prints.
• Some study in Interior Design preferred.

Responsabilités

• Provide customer service and technical support to end users and resellers.
• Develop inside sales activities for domestic resellers and installers.
• Provide product knowledge training and support materials to customers.

Connaissances

Organizational skills

Customer service

Technical support

Phone and communication

MAC & PC knowledge

Graphical software

Design reading skills

Outils

Graphic software

Description du poste

Customer Service Representative / Creative Technical Support

Job Description

You will help provide customer service and technical support to end users and resellers for our innovative display systems. Develop and perform inside sales activities to domestic resellers and installers for these products. This is a unique opportunity to combine your creativity and communication skills. We’ll provide initial and ongoing training with an emphasis on product knowledge and selling skills.

Requirements

Skills desired include excellent problem solving and customer service skills, self-starter with the ability to work in a dynamic, unstructured environment with little supervision. Own all technical aspects of account management and customer support. These include identifying and technically qualifying new business opportunities, as well as developing strategies with sales team to win new customers and proliferate usage within the existing customer base. Communicate and demonstrate the technical merit of our products. Follow up with customers to ensure successful integration of our products. Troubleshoot technical problems and provide customer support as needed. Development of technical support literature, compatibility lists, applicationnotes, FAQ’s, sales database administration, etc.

Qualifications & Skills

• Strong organizational skills and multi-task oriented.


• Experience in customer service and technical support.


• Excellent phone and communication skills required.


• Knowledge of MAC & PC, and some experience with graphical software.


• Some level of design service and professionalism.


• Ability to read design plans and blue prints.


• Some study in Interior Design preferred.

Location

Commensurate with experience.

Sustainability

We adhere to strict sustainability guidelines and environmental practices to ensure that we preserve or impose minimal impact on the eco-systems in which we operate.

We are proud of our products and stand behind our quality workmanship. We make sure that each and every display item meets our clients stringent requirements.

PARTNERSHIP

We are always looking out for exciting partners from across various industries to help us promote our products. Learn about the benefits of becoming a reseller.