Client Service Specialist

Abstract Displays Inc.

Blue Ash (OH)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Job summary

A leading event services company in Blue Ash, Ohio is seeking a Client Services Specialist. This full-time position involves managing exhibit projects, ensuring client satisfaction, and coordinating installation services. The ideal candidate has a bachelor's degree or equivalent experience in customer service, particularly in the exhibit industry. Responsibilities include building client relationships, preparing show service forms, and participating in internal meetings. Benefits include paid time off, medical coverage, and 401(k) matching.

Qualifications

Bachelor’s degree in Business or related field OR 2–3 years of equivalent experience.
Excellent attention to detail and accuracy.
Strong customer service and relationship-building skills.

Responsibilities

Manage exhibit projects from start to finish.
Coordinate show services, installation, and dismantling.
Build and maintain strong client relationships.

Skills

Attention to detail

Customer service skills

Effective communication

Multitasking

Education

Bachelor's degree in Business or related field

2–3 years of equivalent experience

Tools

Microsoft Office Products

Job description

About Us

An industry leader in exhibit design and display solutions, Abstract Displays brings your ideas and vision to life while delivering world-class service and tailored solutions to meet the needs and goals of your next event, tradeshow, or corporate installation. Whether you need mobile displays that offer easy transport and setup or elaborate exhibits that create an immersive experience at your next convention, our talented team is equipped to help you showcase your brand and expand your market reach. We offer a full range of creative services including concept design, build and setup coordination, asset management, logistics, and on-site support.

Position Summary

As a Client Services Specialist, you will manage exhibit projects from start to finish, ensuring timely delivery, quality standards, and client satisfaction. This role involves coordinating show services, installation and dismantling, and providing proactive support to clients and internal teams. You’ll be the key point of contact for client accounts, helping them achieve success at every event.

Key Responsibilities

Build and maintain strong client relationships, anticipating needs and providing solutions
Meet with clients to understand objectives, requirements, and expectations
Prepare and submit show service forms, organize installation and dismantling personnel
Catalog client inventory and maintain historical records
Communicate with clients regarding damages, claims, and project changes
Participate in internal pre- and post-show meetings to ensure project alignment
Complete accurate work orders and liaise between clients, consultants, and production teams
Support clients with online inventory system and order placement
Prepare quotes, attend pricing meetings, and perform inside sales for stored accounts
Document and update department processes

Preferred Qualifications and Experience

Excellent attention to detail and accuracy
Strong customer service and relationship-building skills
Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
Effective written and verbal communication
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc). Demonstrates ability to learn other proprietary systems and tools.
Bachelor’s degree in Business or related field OR 2–3 years of equivalent experience
Background in customer service within the event or exhibit industry preferred

Physical Requirements