Customer Service Representative, Community Care (Full Time)

Benefis Health System; Great Falls (MT); On-site; USD 40,000 - 52,000; Full time

Job summary

Benefis Health System in Great Falls, Montana, is seeking a DME Customer Service Associate to greet walk-in customers, triage calls about order status, and educate patients on proper use of durable medical equipment and supplies. You will resolve delivery or product issue complaints, set up recurring deliveries, and troubleshoot equipment problems, while adhering to licensing and Benefis policies.

Strong communication, computer skills, and basic DME product knowledge are required; healthcare or

Qualifications

• High school diploma or equivalent required; medical terminology certification preferred.
• Strong interpersonal communication skills and computer proficiency.
• Basic knowledge of durable medical equipment products or related field.

Responsibilities

• Greet and assist walk‑in customers and triage phone inquiries about order status.
• Provide education on proper use and care of medical equipment and supplies.
• Recommend complimentary products to ensure patient safety and independence.
• Resolve customer complaints regarding delivery or product issues.
• Set up recurring deliveries as indicated for customers.
• Troubleshoot technical concerns with equipment.

Skills

Interpersonal communication

Computer proficiency

DME knowledge

Education

High School diploma or equivalent

Medical terminology course or certification

Tools

EHR systems

Job description

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the‑art facilities, and multiple growth opportunities. The only thing missing is you!

Develops and maintains knowledge of durable medical equipment, prosthetics, orthotics, supplies, and payor regulations. Serves as the main liaison between the customer and the company, handling new and existing customer needs. Greets and assists walk‑in customers, triage phone calls for order status inquiries, and provides education on proper use and care of medical equipment and supplies. Recommends complimentary products to ensure patient safety and promote functional independence. Resolves customer complaints regarding delivery or product malfunctions. Set up recurring deliveries as indicated for customers. Troubleshoot technical concerns with equipment.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.

Education/License/Experience Requirements:

• High School graduate or equivalent required
• Medical terminology course or certification preferred
• One (1) year of related healthcare, customer service, call center, or insurance experience preferred
• Strong interpersonal communication skills, computer proficiency, and basic knowledge of durable medical equipment products
• Requires five (5) hours or CEU’s of approved continued education annually with emphasis on customer service, DMEPOS products, and/or Electronic Health Record (EHR) optimization