Customer Service Representative, Community Care (Full Time)

Benefis; Great Falls, Northern (MT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Benefis, Montana’s premier health system, is hiring for a customer-focused role in the DME/medical supplies space. You will greet customers, educate on equipment use, manage orders, and coordinate deliveries while ensuring compliance with regulations and quality standards.

The role requires strong interpersonal skills, basic DME product knowledge, and experience in healthcare customer service. A high school diploma is required, with medical terminology certification preferred and CEU obligations

Qualifications

• High school diploma or equivalent required.
• Medical terminology course or certification preferred.
• One year of related healthcare, customer service, call center, or insurance experience preferred.
• Strong interpersonal communication skills, computer proficiency, and basic knowledge of durable medical equipment products.
• Requires five hours or CEU’s of approved continued education annually with emphasis on customer service, DMEPOS products, and/or EHR optimization.

Responsibilities

• Develops and maintains knowledge of durable medical equipment, prosthetics, orthotics, supplies, and payor regulations.
• Serves as the main liaison between the customer and the company, handling new and existing customer needs.
• Greets and assists walk-in customers, triage phone calls for order status inquiries, and provides education on proper use and care of medical equipment and supplies.
• Recommends complimentary products to ensure patient safety and promote functional independence.
• Resolves customer complaints regarding delivery or product malfunctions.
• Set up recurring deliveries as indicated for customers.
• Troubleshoot technical concerns with equipment.

Skills

Interpersonal communication

Computer proficiency

DME products knowledge

Education

High school diploma or equivalent

Medical terminology course or certification preferred

Tools

Electronic Health Record (EHR) systems

Job description

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

Key Responsibilities

• Develops and maintains knowledge of durable medical equipment, prosthetics, orthotics, supplies, and payor regulations.
• Serves as the main liaison between the customer and the company, handling new and existing customer needs.
• Greets and assists walk-in customers, triage phone calls for order status inquiries, and provides education on proper use and care of medical equipment and supplies.
• Recommends complimentary products to ensure patient safety and promote functional independence.
• Resolves customer complaints regarding delivery or product malfunctions.
• Set up recurring deliveries as indicated for customers.
• Troubleshoot technical concerns with equipment.
• Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
• Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
• Will perform all job duties or job tasks as assigned.
• Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency.
• Must comply with all Benefis Health System’s organization policies and procedures.

Education/License/Experience Requirements

• High School graduate or equivalent required
• Medical terminology course or certification preferred
• One (1) year of related healthcare, customer service, call center, or insurance experience preferred
• Strong interpersonal communication skills, computer proficiency, and basic knowledge of durable medical equipment products
• Requires five (5) hours or CEU’s of approved continued education annually with emphasis on customer service, DMEPOS products, and/or Electronic Health Record (EHR) optimization

The professional team members at Benefis bring their passion and skills to work every day, providing exceptional care for each patient. Joining the Benefis community gives you the chance to build a rewarding career as part of Montana’s premier health system. This is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you’ll have the added benefit of having access to Benefis Health System, one of the state’s most modern and progressive healthcare facilities with 500+ beds and over 308 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment.