Customer Service Representative - Columbia Airport

National Car Rental; West Columbia (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

40 hour work week

Employee discount

401k with profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at the Columbia Airport location. You will greet customers, explain rental terms, and upsell optional products while supporting a fast, friendly rental process.

A strong focus on service and accuracy will help ensure a smooth experience for all customers. The role offers a full-time schedule with benefits, competitive hourly pay, and opportunities for performance-based bonuses.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED.
• Minimum 1 year prior customer service retail or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction in the past 5 years.

Responsibilities

• Greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features, and services to customers.
• Assist with upsell of protection products, upgrades, fuel options and equipment.
• Provide directions and local information to customers.
• Handle reservation inquiries, rate quotes, and general questions via phone or in person.
• Ensure vehicle is in good condition upon return and notify management of issues.
• Maintain attendance and punctuality and support team with duties as needed.

Skills

Customer service experience

Retail experience

Administrative support experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays up to $23.96 / hour ($18.20 / hour plus monthly bonus opportunities) based on performance and a shift differential of $2.00 / hour for any full shift starting at or after 2:00pm. Earning potential of $49,800 in your first year

This position is located at the Columbia Airport (CAE): 3260 AIRPORT BLVD STE 5 WEST COLUMBIA, SC 29170

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Sunday: 4PM-Close
• Monday: OFF
• Tuesday: OFF
• Wednesday: 4PM-Close
• Thursday: 4PM-Close
• Friday: 4PM-Close
• Saturday: 4PM-Close
• Sunday: OFF
• Monday: OFF
• Tuesday: 8AM-4PM
• Wednesday: 8AM-4PM
• Thursday: 8AM-4PM
• Friday: 8AM-4PM
• Saturday: 8AM-4PM
• Sunday: OFF
• Monday: OFF
• Tuesday: 4PM-Close
• Wednesday: 4PM-Close
• Thursday: 4PM-Close
• Friday: 4PM-Close
• Saturday: 4PM-Close

Responsibilities

Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years