Customer Service Representative/Collector

Atlas Credit Company Inc; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health insurance

Dental & vision

Paid vacation

Paid holidays

401(k) matching

Training & development

Career advancement

Job summary

Atlas Credit Company Inc is hiring a Customer Service Representative in Austin, TX. You will help customers find financial solutions and provide exceptional service both in the office and in the field. No prior financial services experience is required as training is provided.

Responsibilities include assisting with loan applications, payments, and account management, handling calls, and following up on past-due balances while maintaining accurate records and following cash handling procedures.

Qualifications

• Experience in customer service is preferred (1+ year).
• Strong communication and listening skills.
• Ability to handle high-volume calls and manage accounts.

Responsibilities

• Build positive relationships with customers.
• Assist with loan payments, applications, and account management.
• Handle inbound/outbound calls and follow up on accounts.
• Promote financial services to grow the customer base.
• Maintain accurate customer records and processing of transactions.

Skills

Customer service

Communication

Problem solving

Data entry

Multitasking

Tools

CRM software

Job description

Join the Atlas Credit Family!

Build Your Career With a Company That Values You!

Looking for a rewarding career where you can make a difference, build meaningful relationships, and grow professionally? Atlas Credit Company is hiring!

Since 1968, Atlas Credit has proudly helped customers meet their financial needs, providing over $3 billion in financial assistance. As a family-owned and operated company, we believe in putting people first, supporting our communities, and creating a workplace where employees feel valued.

We're looking for friendly, motivated, and dependable individuals to join our team!

What You'll Do

As a Customer Service Representative, you'll help customers find financial solutions while providing exceptional service both in the office and in the field.

• Build positive, lasting relationships with customers


• Assist with loan applications, payments, and account management


• Handle incoming and outgoing customer calls


• Follow up on accounts and past-due balances


• Conduct field visits to assist customers with payments when needed


• Answer questions and resolve customer concerns professionally


• Promote our financial services and help grow our customer base


• Maintain accurate customer records and transactions


• Follow company procedures for cash handling, collections, and office security

No financial services experience? We provide training to help you learn our processes and succeed in your role!

What We're Looking For

• Customer service experience preferred (1+ year)


• Strong communication, listening, and problem-solving skills


• Comfortable making high-volume calls and handling account collections


• Friendly, professional attitude and willingness to learn


• Ability to multitask and stay organized in a fast-paced environment


• Basic computer and data entry skills


• Valid driver's license, vehicle insurance, and reliable transportation required for field visits


• English proficiency required; bilingual English/Spanish skills are a plus!

Schedule & Work Environment

• Full-time position with 8-hour shifts


• Primarily Monday-Friday schedule


• Occasional Saturday shifts may be required based on business needs


• Availability to work the last Saturday of every month is required


• Weekday schedules and days off may be adjusted when Saturday shifts are scheduled

Benefits & Perks

At Atlas Credit, we believe in taking care of our team!

• Competitive pay


• Performance-based bonus opportunities


• Group health insurance


• Optional dental and vision coverage


• Paid vacation and sick time


• Paid major holidays


• 401(k) retirement plan with employer matching


• Paid training and professional development


• Opportunities for career advancement

Benefits are subject to applicable eligibility requirements.

Why Atlas Credit?

When you join Atlas Credit, you're joining more than a company - you're becoming part of a team that values hard work, customer service, and professional growth.

Whether you're looking to build a long-term career in financial services or take the next step in your professional journey, we're excited to help you succeed!