Customer Service Representative (Clerical Assistant 3)

Commonwealth Of Pennsylvania; Reading (Berks County); Hybrid; USD 44,000 - 66,000; Full time

Benefits offered by this job

Telework option

Job summary

Commonwealth of Pennsylvania seeks a Customer Service Representative in Reading, PA, to guide Pennsylvanians through driver and vehicle programs. You will respond to inquiries, analyze records, and provide clear explanations to ensure excellent service across the Commonwealth.

The role offers full-time hours, potential telework after probation, and a focus on accurate information and courteous communication to resolve issues and schedule examinations.

Qualifications

• Minimum experience and training requirements: one year as Clerical Assistant 2 or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Responsibilities

• Respond to inquiries related to driver and vehicle services.
• Review driver licensing and motor vehicle records to provide information.
• Assess customer concerns and determine solutions.
• Update records and process transactions.
• Schedule, reschedule, and cancel licensing examinations.
• Communicate clearly and maintain a courteous approach.

Skills

Clerical experience

Attention to detail

Communication skills

Education

One year clerical experience

Job description

Job Details

Salary: $44,273.00 - $66,055.00 Annually

Location: Berks County, PA

Job Type: Non-Civil Service Permanent Full-time

Job Number: N-2026-62197

Department: Department of Transportation

Division: TR Spt Srvs

Opening Date: 11/06/2026

Closing Date: 11/10/2026 11:59 PM Eastern

Max Number of Applicants: 50

Job Code: 00103

Position Number: Multiple positions may be filled from this posting.

Union: AFSCME

Bargaining Unit: A1

Pay Group: ST04

Bureau / Division Code: 00087300

Bureau / Division: Bureau of Support Services, Reading Call Center

Worksite Address: 4375 Perkiomen Avenue

City: Reading, Pennsylvania

Zip Code: 19606

Contact Email: [e-mail]

THE POSITION

NOTE: This posting will close on November 10, 2026 or after a total of 50 applications are received, whichever occurs first.

Be the helpful voice that connects Pennsylvanians with important transportation services! As a Customer Service Representative with the Department of Transportation, you will provide guidance, solve problems, and help customers understand driver and vehicle programs. Your communication skills and attention to detail will make a positive impact every day. Join a team dedicated to delivering excellent service across the Commonwealth!

DESCRIPTION OF WORK

This position serves as a key point of contact for customers seeking information and assistance related to driver and vehicle services. The role involves responding to inquiries, researching records, explaining requirements, and helping customers resolve concerns while providing excellent service. As a Customer Service Representative, you will perform the following duties:

• Customer Support: Respond to telephone, email, internet, and other inquiries related to driver and vehicle services
• Record Analysis: Review driver licensing and motor vehicle records to provide accurate information and guidance
• Problem Resolution: Assess customer concerns, determine appropriate solutions, and address service-related issues
• Transaction Processing: Update records, process transactions, issue eligible products, and apply approved procedures
• Exam Scheduling: Schedule, reschedule, and cancel licensing examinations based on customer needs and requirements
• Professional Communication: Compose clear correspondence, explain complex requirements, and maintain a courteous customer-focused approach

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• This position may be required to work during office closures.
• Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of a probationary period and if candidate meets all requirements of applicable telework policies. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of six weeks for training and orientation.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience using a PC or laptop
• Experience using Microsoft computer applications such as Word, Excel, and Outlook
• Able to effectively communicate orally and in writing
• Prior call center experience
• Prior customer service experience
• Bilingual

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.