Customer Service Representative (Vaccination Required)

LAZ Parking; Houston (TX); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid training

Free uniform

Pay Activ on-demand wages

Health coaching & resources

EAP

Job summary

LAZ Parking in Houston, TX is hiring for full-time Customer Service Representatives to greet customers, assist in lobbies and lanes, and maintain a welcoming atmosphere. The role offers paid training and a path for growth, with benefits outlined below.

The position requires COVID-19 vaccination and related vaccines. Employees enjoy health resources, EAP, 401(k) with match, and multiple medical, dental, and vision plan options. Pay Activ provides access to earned wages on demand.

Qualifications

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Cash handling experience preferred but not required.
• Parking industry experience preferred but not required.

Responsibilities

• Greet patrons as they enter and exit locations.
• Resolve problems promptly with a caring attitude.
• Assist customers in lobbies and lanes and direct traffic safely.
• Close lanes when needed and communicate issues to the team.
• Maintain awareness of kiosks and pay stations and assist customers.
• Provide premier customer satisfaction with a friendly demeanor.
• Complete required documentation for hours worked.

Skills

Customer service

English communication

Team player

Reliability

Effective communicator

Education

High school diploma or GED

Job description

Hiring Full-Time Customer Service Representatives

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee-first company that cares about you and what you think!

• Details
• Full-time
• Compensation: $12/hr
• This position requires COVID-19 vaccination
• Additional Vaccinations Required: Varicella (chicken pox), TDAP (tetanus), MMR (measles) & Flu
• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources: One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
• Competitive salary

The Spirit of the Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You Are

• You are charismatic, full of energy, and happy to assist patrons within set guidelines.
• Responsible is your middle name. You never disappoint because it is not in your nature.
• Good under pressure. You do not fold and get overwhelmed easily.
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent team building and interpersonal skills.
• A team player who can not only follow the requisites of the location but can help motivate your team.

What will I do

• Greet patrons as they enter and exit locations. Be attentive to the ebb and flow of daily traffic patterns.
• Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, and lanes, and help direct traffic in a safety-oriented manner.
• Be prepared to close lanes of traffic due to issues and effectively communicate to the team issue while staying attentive to traffic issues until the issue is resolved.
• Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved. This includes knowing the device, by name and location and communicating that information along with the current issue.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and a can-do attitude.
• Submit general reporting of maintenance issues in locations.
• Take ownership of the location where you are working. Take pride in the appearance and functioning of grounds and equipment and report issues.
• Work as a team and communicate issues and needs in a timely, consistent, and professional manner.
• Fill out and return all required, completed, detailed documentation for the hours worked.
• Complete other related duties as assigned.
• Job duties may change over time to include additional responsibilities, at which time this document will be modified.

Education

• High school diploma or GED preferred but not required.

Experience

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills

• Willingness to be flexible, learn and work in various facility locations.
• Ability to handle challenging and at times, emotionally charged, situations.
• Ability to speak, read, write, and comprehend the English language.
• Dependable, reliable, and accountable for all actions and/or non-actions.
• Be reliable in handling and returning company equipment in the course of your work.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.