Customer Support Specialist - Malay Speaker

Justforex; Brewster Heights (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance budget

Education budget

Language learning budget

Wellness budget

Paid leave

Job summary

Justforex in New York (remote) seeks a client support specialist to engage with customers via live chat, messengers, tickets, and phone to understand and resolve their needs.

You will analyze customer data to provide recommendations and resolve issues, aiming to build long-term relationships and encourage repeat business. A quiet home workspace and reliable internet are required, with Bahasa Melayu fluency essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficiency speaking and writing in Bahasa Melayu.
• Strong interpersonal and communication skills.
• High level of professionalism and customer service orientation.
• Attention to detail, with excellent organizational and time management skills.
• Ability to work well in a team and collaborate with other departments.
• Own a laptop, stable and reliable internet connection.
• A dedicated and quiet home workspace suitable for remote work.

Responsibilities

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
• Build rapport with clients and effectively manage conflicts or misunderstandings
• Contribute to team efforts by achieving related results as needed
• Commit to meeting quality standards when handling customer inquiries

Skills

Customer service

Communication

Bahasa Melayu

Remote work

Time management

Job description

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
• Build rapport with clients and effectively manage conflicts or misunderstandings
• Contribute to team efforts by achieving related results as needed
• Commit to meeting quality standards when handling customer inquiries

Requirements

• Excellent communication skills, both verbal and written
• Proficiency speaking and writing in Bahasa Melayu
• Strong interpersonal and communication skills
• High level of professionalism and customer service orientation
• Attention to detail, with excellent organizational and time management skills
• Ability to work well in a team and collaborate with other departments
• Own a laptop, stable and reliable internet connection
• A dedicated and quiet home workspace suitable for remote work

We offer

• 8 paid sick leave shifts per year
• 12 paid vacation leave shifts per year
• Medical insurance budget
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)