Customer Service Representative

Concentrix; Orange City (FL); On-site; USD 32,000 - 42,000; Part time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions.

Qualifications

• Handle inbound calls, chats and emails to assist customers.
• Follow defined workflows to ensure accuracy and consistency.
• Use digital systems and knowledge bases to find solutions.
• Work in a collaborative, inclusive environment with training and coaching.

Responsibilities

• Handle inbound calls, chats, and emails from clients.
• Resolve customer questions and process requests.
• Document interactions accurately in CRM tools.
• Meet quality and productivity targets through defined workflows.

Skills

Customer service

CRM usage

Communication

Tools

CRM systems

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.