Customer Service Representative

Concentrix; Lake Helen (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to provide support to global clients in professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve customer questions, and document each interaction in CRM tools.

You will follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions, while working in a collaborative, inclusive environment with training and growth opportunities in

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Resolve customer questions and process service requests.
• Document each interaction accurately in CRM tools.
• Follow defined workflows and meet quality and productivity targets.
• Use digital systems and knowledge bases to find solutions.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.