Customer Service Representative- Call Center

FELIX STORCH INC; Edison (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

AD&D Insurance

Transit Benefit

401K

Job summary

SUMMIT Appliance, a division of Felix Storch, Inc., is hiring a Customer Service Representative for our Edison, NJ office. You will handle telephone and email inquiries, assist with orders for merchandise or parts, and support the sales and service departments.

Some overtime may be required, with shifts between 7:00 AM and 6:00 PM, Monday to Friday. This role emphasizes professional customer interactions, problem solving, and teamwork in a fast-growing environment.

Qualifications

• Associate degree or some advanced education and equivalent experience.
• 2–3 years customer service or inside sales experience with high call volume and emails.
• Strong analytical skills to resolve issues timely.
• Ability to multitask and plan/workload across multiple demands.

Responsibilities

• Handle incoming sales and customer service requests via email and telephone.
• Assist customers placing orders for merchandise or parts.
• Enter orders and follow through in the computer system.
• Provide appliance information to customers as requested.
• Communicate with customers and dealers; resolve shipping/delivery issues.

Skills

Customer service

Call center

Excel

Email

Education

Associate degree or higher

Job description

Customer Service Representative- Call Center

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

SUMMIT Appliance, a Division of Felix Storch, Inc. is a 57-year-old private business, located in the Bronx, NY and Edison, NJ. We are a manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. For a more complete company history candidates are encouraged to visit our website, www.summitappliance.com .

We are adding staff to handle our recent growth, and anticipated growth from the largest product expansion in our history. As a manufacturer of specialty and healthcare appliances, we seek an individual to join our customer service and sales team to handle telephone and email inquiries and assist our sales and parts and service departments. Our company provides opportunities for staff to advance within the company.

Please note that this is an in-office role located at our Edison, NJ office.

The candidate must have flexible hours to work an 8-hour shift within the 7:00 AM to 6:00 PM range. (Monday to Friday). Some paid overtime may be required.

Customer service representative responsibilities include, but are not limited to:

• Handling incoming requests for sales help and customer service via email and telephone.
• Helping customers place orders for merchandise or parts as needed.
• Entering orders into our computer system and following through with
• Providing information on our appliances to customers as requested.
• Communicating with customers and dealers and resolving problems related to shipping, delivery and operating their appliances.
• Some basic internet research to support the sales and service departments.
• Always providing professional and courteous customer service.

Minimum Requirements:

• An associate degree or some advanced education and equivalent experience.
• Minimum of 2-3 years customer service or inside sales experience dealing with high call volume and emails.
• Solid analytical skills necessary to make decisions and resolve issues in a timely manner.
• Ability to plan and organize activities and workload to multiple demands.
• Must be a team player.
• Must be willing to openly accept new tasks.
• Strong computer, Excel, and email skills
• Ability to compose grammatically correct and concise emails
• Ability to work with minimum supervision
• Highly energetic, independent, with the ability to plan, organize and multitask
• A passion for problem solving,
• A commitment to follow through as well as attention to detail and an understanding of customer service principles.
• Some experience with major appliances is a plus but is not required.

Rate of Pay: $20-$22/ hour, commensurate with education and experience

All Summit Employees Receive:

• Medical/ Dental Insurance (Some employee contribution is required)
• Company paid Vision and AD&D insurance
• Transit Check and 125 Medical plans
• 401K with a company match
• Paid Vacation and Sick time
• Discretionary bonuses and Profit Sharing

Candidates will be given two short tests to assess their ability to problem solve and determinate Excel and writing ability.

Pay Range $22 / hr

Location Edison

About the Organization Summit Appliance (http://www.summitappliance.com/), a Division of Felix Storch, Inc. is a 50-year-old private business, located in the Hunts Point section of the Bronx. We are manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. We are adding staff to handle our recent growth, and the anticipated growth from the largest product expansion in our history.

This position is currently accepting applications.