Customer Service Representative

Sonepar USA Inc; La Porte (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Parental leave

401(k) retirement savings

Professional and personal development

Employee stock ownership/shareholder

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Sonepar USA Inc is seeking a Customer Service Representative to assist customers by phone, email, and in person, working closely with service center staff to ensure top-tier service. The role focuses on understanding product capabilities, processing orders and quotes, and maintaining strong customer relationships.

The CSR will collaborate with sales and operations, handle inquiries, negotiate prices when needed, and contribute to a smooth order flow, while demonstrating excellent communication

Qualifications

• Excellent interpersonal and written/oral communication skills.
• Time management to handle multiple priorities.
• Ability to adapt to change.
• High school diploma or GED required.

Responsibilities

• Understand product capabilities, warranties and services.
• Develop relationships and provide Summit solutions.
• Assist customers with orders, quotes, and product questions.
• Negotiate pricing with customers and suppliers.
• Follow up on orders and customer needs.
• Resolve issues efficiently.
• Assist counter and warehouse staff as needed.

Skills

Communication skills

Time management

Flexibility

Counter sales experience

Education

High school diploma or GED

EPEC certification (Bronze/Silver/Gold)

Job description

Title: Customer Service Representative (CSR)

Reports to: CSR Supervisor, Operations Manager or Service Center Manager

Customers served: External – Customers, vendors, manufacturers' representatives, and other suppliers. Internal – Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management – ability to organize and manage multiple priorities and meet deadlines
• Flexibility – ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Ability to climb stairs on occasion
• Majority of job is located inside office during regular office hours of operation

Direct Reports: No direct reports

FLSA Status: Non-exempt salaried

What We Offer You

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Summit Electric Supply offers tuition reimbursement and earned wage access.

Equal Employment Opportunity Statement

Sonepar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Disabilities will be accommodated with reasonable accommodations. If accommodation is required, please contact 843-745-2420 or [e-mail].