Customer Sales Coordinator – Appointment Scheduling

Logan A C Heat Services B29Ac6F9712D; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonuses & profit-sharing opportunities

Medical, dental & vision insurance

Disability insurance

Life insurance (company-paid)

401(k) with 4% company match + Roth

PTO & paid sick time

Paid training & ongoing development

Stable full-time schedule

Career advancement opportunities

Job summary

Logan Services, Inc. in Dayton, OH is seeking a Customer Sales Coordinator to qualify homeowner inquiries and schedule in-home appointments with our Comfort Advisors. You’ll be the first point of contact, learning customer needs and guiding conversations toward the right appointment.

No HVAC sales required—training is provided. You’ll work with multiple teams and contribute to meeting personal and team appointment and satisfaction goals.

Qualifications

• Experience in customer interactions is preferred but not required.
• Strong listening and questioning skills to uncover needs.
• Comfortable guiding conversations toward scheduling appointments.

Responsibilities

• Answer inbound calls from homeowners interested in HVAC services.
• Follow up with leads by phone, email, and text.
• Ask questions to understand customer needs and qualify opportunities.
• Schedule, confirm, and reschedule in-home appointments.
• Match customers with the appropriate Comfort Advisor.
• Build rapport and create a great first impression.
• Maintain accurate customer and lead information in our systems.
• Communicate appointment details with Sales and Comfort Advisors.
• Collaborate with Customer Service, Dispatch, Marketing, and Sales teams.
• Work toward goals for appointment booking, lead conversion, and customer satisfaction.

Skills

Customer service

Phone handling

Lead qualification

Appointment scheduling

CRM software

Tools

CRM software

Job description

Customer Sales Coordinator – Appointment Scheduling

Full-Time | On-Site | Dayton, OH

Talk to Customers. Ask the Right Questions. Get Them Connected.

As a Customer Sales Coordinator, you'll be the first point of contact for homeowners interested in HVAC services. You'll learn what they need, qualify the opportunity, and schedule the right in-home appointment with one of our Comfort Advisors. This isn't traditional sales. You're not cold calling or closing HVAC sales over the phone. You're helping customers take the next step.

This Could Be You If...

• You genuinely enjoy talking to people.
• You're confident asking questions and actively listening.
• You can build rapport quickly and make people feel comfortable.
• You're comfortable on the phone and can guide a conversation.
• You're motivated by goals and measurable results.
• You're organized and have strong follow-through.
• You stay positive when a conversation doesn't go as planned.
• You enjoy being part of a team.

What You'll Do

• Answer inbound calls from homeowners interested in HVAC services.
• Follow up with leads by phone, email, and text.
• Ask questions to understand customer needs and qualify opportunities.
• Schedule, confirm, and reschedule in-home appointments.
• Match customers with the appropriate Comfort Advisor.
• Build rapport and create a great first impression.
• Maintain accurate customer and lead information in our systems.
• Communicate appointment details with Sales and Comfort Advisors.
• Work with Customer Service, Dispatch, Marketing, and Sales teams.
• Work toward individual and team goals for appointment booking, lead conversion, and customer satisfaction.

What We're Looking For

You don't need to be a salesperson to succeed here.

We're looking for someone who is:

• Personable – You enjoy connecting with people.
• Curious – You ask questions and want to understand what the customer needs.
• Confident – You're comfortable guiding a conversation.
• Goal-Oriented – You like having something to work toward.
• Organized – You can manage details and follow through.
• Team-Minded – You understand that great customer experiences take a team.

HVAC experience is not required. We'll provide paid training on the industry, our systems, and our process.

Why Join Logan Services?

Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky. We're a growing, family-owned company that believes great customer experiences start with great employees. Many people join Logan looking for a job and stay because they find a career with room to grow.

What We Offer

• Competitive Hourly Pay
• Performance Bonuses & Profit-Sharing Opportunities
• Medical, Dental & Vision Insurance
• Short- & Long-Term Disability Insurance
• 100% Company-Paid Life Insurance & AD&D
• 401(k) with 4% Company Match + Roth Option
• PTO & Paid Sick Time
• Paid Training & Ongoing Development
• Stable Full-Time Schedule
• Career Advancement Opportunities

Why This Isn't a Traditional Sales Job

You're not cold calling strangers. Customers are already reaching out because they're interested in our services. Your job is to have a conversation, understand what they need, qualify the opportunity, and schedule the appointment. You're not responsible for closing the HVAC sale. You're the person who gets the customer from "I'm interested" to "I have an appointment."

Our PARTE Values

P – People First – We treat our employees, customers, and communities with respect and care.

A – Agile – We adapt quickly and look for better ways to work.

R – Radical Ownership – We take responsibility, solve problems, and follow through.

T – Teamwork – We work together to support one another and deliver an exceptional customer experience.

E – Excellence – We continually raise the standard and take pride in doing things the right way.

Ready to Build Your Career?

If you're looking for a customer service, appointment-setting, or sales support role where your conversations make an impact, we'd love to meet you.

Equal Opportunity Employer

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.