Customer Service Representative - Business Insurance Services

ONE80 INTERMEDIARIES INC; Illinois; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

ONE80 Intermediaries is seeking a Customer Service Representative for Business Insurance Services. The role involves promoting and renewing insurance coverage to existing clients by phone and via email, mail, and fax.

You will coordinate applications with clients and internal underwriters and present quotes to secure renewals. The ideal candidate will have a Bachelor’s degree in business/marketing and insurance sales or service experience, plus an active Property and Casualty license (or ability

Qualifications

• Bachelor's degree in business management, marketing, or related field.
• Sales and/or customer service experience, preferably in insurance.
• Property and Casualty license required (or ability to obtain).

Responsibilities

• Promote and renew assigned coverage to existing Pearl Insurance clients via phone, email, mail, and fax.
• Facilitate applications and underwriting with clients and underwriters; collect information as needed.
• Present quotes/estimates, close the sale, and gather market intelligence when renewals cannot be closed.
• Document sales activities in the CRM system and maintain client relationships after first year of coverage.

Skills

Interpersonal skills

Communication

CRM experience

Education

Bachelor's degree in business management or marketing

Tools

CRM software

Job description

The Customer Service Representative for Business Insurance Services is responsible for promoting and renewing assigned Pearl Insurance / AVMA coverage(s) to existing clients over the phone and through email, mail, and fax. Answers inquiries through the call center from policyholders or insurance brokers regarding current coverage(s) and upcoming renewals.

Your Impact:

Conduct high volume of customer contact via the phone, email, mail, and fax to promote and renew assigned coverage(s) to existing Pearl Insurance clients; sell ancillary product(s) to clients. Facilitate the application and underwriting process with the client and the internal underwriter that includes – sending application to client; finalizing application and any applicable forms and prepare information for submission, following up with the client when additional information is needed to complete the underwriting process. Present the quote or estimate to the potential client; close the sale; attempt to gain market intelligence if unable to close the renewal. Document sales activities in the Customer Relationship Management (CRM) system. Build and maintain customer relationships following their first year of coverage by responding to various questions, needs, and requests. Serve as a back up to other Client Relations Account Representatives when they are not available.

Successful Candidates Will Have:

• Bachelor’s degree in business management, marketing, or a related field.
• Previous sales and/or customer service experience, preferably within the insurance industry; or equivalent combination of education and experience.
• Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.
• Property and Casualty insurance license required (or the ability to obtain).

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard‑to‑place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long‑term value across the insurance ecosystem. For more information, please visit one80.com. In addition to the hourly rate listed below, this role is eligible for a bonus incentive plan.

Compensation:

Pay Range: $24.04 - $24.04 Hourly

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

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