Customer Service Representative Intern - Collections

City of Kingsville; Kingsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Kingsville, TX, seeks a reliable Customer Service Clerk to manage accounts, process payments, and respond to inquiries in a busy municipal front desk. Under supervision, you will ensure accuracy and courtesy in every interaction.

Candidates should be proficient with Excel and Word, able to work under pressure, and communicate clearly in writing and speech. A background check and eligibility to work in the US are required.

Qualifications

• Ability to work under pressure.
• Ability to interpret and apply written and oral instructions.
• Knowledge of general office procedures including 10-key operations.
• Ability to communicate effectively and courteously both verbally and in writing.
• Proficiency with Microsoft Excel and Word.

Responsibilities

• Operates the Customer Service Area in accordance with City policies and procedures.
• Processes new accounts, transfers, and receipts.
• Accepts payments and ensures accuracy of information.
• Researches, processes, and responds to customer inquiries and account requests.
• Assists other Customer Service Representatives in duties related to customer accounts and collections.
• Provides information to customers, receives and routes customer complaints.

Skills

Under pressure

Written & verbal instructions

10-key operations

Effective communication

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Definition: Under general supervision of the Collection’s Supervisor, performs general or specialized clerical work and performs other duties as required.

Essential Job Functions:

• Operates the Customer Service Area in accordance with City policies and procedures.
• Processes new accounts, transfers, and receipts.
• Accepts payments and ensures accuracy of information.
• Research, processes, and responds to customer inquiries and account requests.
• Assists other Customer Service Representatives in performing duties related to customer accounts and collections.
• Provides information to customers, receives and ensures proper handling and/or routing of customer complaints.

Additional Duties

• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

• Ability to work under pressure
• Ability to interpret and apply both written and oral instructions
• Knowledge of general office procedures to include 10-key operations
• Ability to communicate effectively and courteously both verbally and in writing
• Must be proficient with Microsoft Excel and Word

Preference

N/A

Minimum Qualifications

• Proof of eligibility to legally work in the US
• Background Check
• Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest and respectful.

Physical Requirements

Overall, Strength Demands: The following describes the overall strength demand of the functions performed by the incumbent during a typical workday.