Customer Service Representative - Branch Administration

hccexternal; Hoffman Estates (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and acting as the main contact for customer inquiries via our phone line. You will handle data entry, route calls, respond to inquiries, and collaborate with field personnel.

The role requires a high school diploma and strong communication, prioritization, and computer skills (Excel/Word/Outlook).

Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong communication skills.
• Strong work ethic.
• Reliable.
• Good numerical aptitude.
• Above-average computer skills, including Microsoft Excel, Word, and Outlook.

Responsibilities

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.
• Perform general office duties.

Skills

Data entry

Customer service

Phone handling

Communication

Team player

Prioritization

Reliability

Numerical aptitude

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serves as a key point of contact for customer inquiries via the Company's phone line.

Essential Functions

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.
• Perform general office duties.

Education & Essential Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic
• Ability to prioritize and meet deadlines
• Strong communication skills
• Strong work ethic
• Reliable
• Good numerical aptitude
• Above-average computer skills, including Microsoft Excel, Word, and Outlook

Preferred Qualifications

• At least 2 years of business or customer service experience preferred.

Work Environment

Primarily indoor office environment; noise level is generally quiet. May require sitting for long periods. Regularly requires talking, hearing, seeing, and often reaching with hands. Regularly requires standing and walking. Regularly requires use of a computer keyboard, mouse, telephone, and other office equipment

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This position includes the following Benefits:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement