Customer Service Representative - Body Shop

Shelby American, Inc.; York (York County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and supportive team at a leading automotive collision center! This role offers an exciting opportunity for an administrative professional to make a positive impact on customers and the community. You will be responsible for managing customer interactions, creating repair orders, and coordinating appointments, all while enjoying a collaborative work environment. With competitive hourly pay and great benefits, including a top-tier insurance program and retirement plan, this position is perfect for those looking to grow their career in a thriving industry. Don't miss out on this chance to become part of a family-oriented workplace where your contributions truly matter!

Benefits

PTO and holidays

401(K) retirement plan with company matching

Top insurance program (medical, dental, vision)

Employee discounts on purchases and services

Qualifications

• Strong communication and listening skills are essential for this role.
• Must be punctual and adaptable to a dynamic work environment.

Responsibilities

• Answer phones and greet customers in a professional manner.
• Create repair and purchase orders for vehicles.
• Coordinate appointments and communicate with internal departments.

Skills

Excellent listening skills

Communication skills

Outgoing personality

Punctuality

Professional appearance

Valid driver's license

Job description

Description

We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of York, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications:

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional appearance
• Valid driver’s license and clean driving record

Responsibilities:

• Answer phones, greet and receive prospects and customers
• Create repair orders for vehicles scheduled in for repairs
• Create purchase orders for sublet vendors
• Schedule estimate and repair appointments with customers
• Confirm estimate and repair appointments with customers
• Coordinate towing for customers vehicle
• Accounts Receivable
• Collect payments for repairs
• Work cooperatively with internal departments and insurance companies
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Type memos, correspondence, reports, and other documents

What we offer:

• Hourly pay
• Full Time
• PTO and holidays
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Collision of York, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.