Customer Service Representative - Bilingual Spanish - Weekends

Transcard Payments LLC; United States; Remote; USD 19,000 - 28,000; Part time

Benefits offered by this job

100% remote in the United States

Part-time employment

Friday-Sunday schedule

Medical coverage eligibility

Dental and vision benefits

401(k) match

Paid time off

Job summary

Transcard Payments LLC is seeking a remote customer support agent to cover Friday–Sunday shifts for payment-service users. You will handle inbound calls, respond to inquiries, update profiles and handle disputes while coordinating with internal teams.

The role requires bilingual English/Spanish, strong interpersonal and problem-solving skills, and the ability to manage high call volumes. US work authorization is required, with 100% remote work within the United States.

Qualifications

• Customer service experience.
• Bilingual English and Spanish.
• Strong interpersonal skills.
• Problem-solving ability.
• Ability to handle high call volumes.
• Good organizational skills.

Responsibilities

• Answer inbound calls.
• Respond to customer inquiries.
• Resolve account problems.
• Update customer profiles.
• File customer disputes.
• Respond to emails.
• Coordinate with internal departments.
• Report potential fraudulent activity.

Skills

Customer service

Bilingual English/Spanish

Interpersonal skills

Problem solving

High call volumes

Job description

Provide remote customer support for payment-service users during Friday, Saturday and Sunday shifts.

About Transcard Payments LLC

Transcard develops payment orchestration and embedded payment solutions for banks, fintech companies and businesses.

What you'll do

• Answer inbound calls
• Respond to customer inquiries
• Resolve account problems
• Update customer profiles
• File customer disputes
• Respond to emails
• Coordinate with internal departments
• Report potential fraudulent activity

What we're looking for

• Customer service experience
• Spanish and English bilingual ability
• Strong interpersonal skills
• Problem-solving ability
• Ability to handle high call volumes
• Good organizational skills
• US work authorization
• Weekend availability

Benefits

• 100% remote in the United States
• Part-time employment
• Friday-Sunday schedule
• Medical coverage eligibility
• Dental and vision benefits
• 401(k) match
• Paid time off