Customer Service Representative

Virtual Latinos; United States; Remote; USD 9,400 - 31,000; Part time

Job summary

Virtual Latinos is seeking a Customer Service Representative to support U.S. businesses remotely via email, live chat, and phone. This role offers both part-time and full-time monthly rates with flexible scheduling.

You’ll handle inquiries, troubleshoot issues, update CRM records, and use AI tools to personalize responses while maintaining high service quality.

Qualifications

• 2+ years of phone-based customer service or support experience.
• Fluency in English (C1+) and Spanish.
• Strong problem-solving, conflict-resolution, and multitasking skills.
• Comfortable handling complaints and owning customer issues.

Responsibilities

• Respond to customer and team inquiries via email, live chat, and phone.
• Troubleshoot issues, manage escalations, and support retention.
• Update CRM records, client accounts, and account changes.
• Use AI tools to draft and personalize customer responses.
• Document interactions, identify recurring issues, and share feedback to improve service quality.

Skills

English (C1+)

Spanish (Fluent)

Phone-based CS experience

Problem solving

Multitasking

Ownership of issues

Tech-savvy

Tools

CRM

Job description

Instead of applying to just one remote job, join a community where new opportunities become available every week.

Virtual Latinos has connected 5,000+ LATAM professionals with 2,500+ companies looking for skilled remote talent.

One of the opportunities currently available to our community:

Customer Service Representative

Hourly Rate: $10.50- $17.50 USD/hour

Part-Time Monthly Rate: $840-$1,400 (20 hours/week)

Full-Time Monthly Rate: $1,680- $2,800 (40 hours/week)

About the Role

Support U.S. businesses by managing customer inquiries, resolving complex issues, handling escalations, and delivering high-quality support across email, live chat, and phone.

What You’ll Do

• Respond to customer and team inquiries via email, live chat, and phone
• Troubleshoot issues, manage escalations, and support customer retention
• Update CRM records, client accounts, and account changes
• Use AI tools to draft and personalize customer responses
• Document interactions, identify recurring issues, and share feedback to improve service quality

What We’re Looking For

• 21+ years old
• 2+ years of phone-based customer service or customer support experience
• English C1+ and fluent Spanish
• Strong problem-solving, conflict-resolution, and multitasking skills
• Comfortable handling complaints and taking ownership of customer issues
• Tech-savvy and able to navigate multiple systems in a remote environment

Tools & Platforms

Schedule

The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.

Note: This is one of the positions available within our community. Eligibility for this role will depend on the availability of the position at the time of application.