Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Maximus; Phoenix (AZ); On-site; USD 41,000 - 46,000; Part time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) with company match

Paid time off

Wellness resources

Flexible schedules

Career growth

No cold calls, sales or collections

Job summary

Maximus is hiring a bilingual (English/Spanish) Customer Service Representative to assist individuals navigating healthcare programs at our on-site Phoenix center. This part-time role includes evening and night shifts with a 10% differential and a base pay of $20.04/hr plus eligible bonuses.

You will support vulnerable community members, receive paid training, and have opportunities for growth within a flexible schedule and comprehensive benefits.

Qualifications

• Bilingual English/Spanish required or strongly preferred.
• Experience in customer service is advantageous.
• Comfort helping individuals navigate healthcare programs.

Responsibilities

• Assist vulnerable individuals in understanding and accessing healthcare benefits.
• Provide compassionate, reliable support to customers and families.
• Attend paid training and ongoing coaching to ensure success.

Skills

Bilingual English/Spanish

Job description

Location

On-site in Phoenix, AZ

Starting Pay

20.04/hr. plus up to $2,880 in bonus opportunities for eligible new hires*

Schedule

Limited-Service Part-Time positions available

Site Hours

24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Shift Differential

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Job Description

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

• Competitive Compensation:
  • $20.04/hr. base pay + 10% shift differential
  • Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Support for ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

References

Visible links

1. https://youtu.be/xb0KscMD92s