Customer Service Representative âEUR\" Healthcare (Part Time)

Maximus; Phoenix (AZ); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Tuition reimbursement

401(k) with company match

Paid time off

Flexible schedules

Employee wellness resources

Job summary

Maximus is hiring Customer Service Representatives to assist individuals navigating healthcare programs. You will provide compassionate, reliable support and help users understand complex benefits. Training is paid and thorough to prepare you for success.

The role is on-site in Phoenix with limited-service part-time hours; evening/night shifts earn a 10% differential, and a structured path for growth exists within a 24/7 center.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to explain complex healthcare benefits clearly and empathetically.
• Willingness to learn and adapt to program requirements.

Responsibilities

• Assist individuals navigating healthcare programs and benefits.
• Provide accurate information and guidance to applicants and participants.
• Document interactions and maintain records in the system.

Job description

Location: On-site in Phoenix, AZ

Starting Pay: $18.22/hr. plus up to $2,880 in bonus opportunities for eligible new hires*

Schedule: Limited-Service Part-Time positions available

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• Competitive Compensation:
  • $18.22/hr base pay + 10% shift differential
  • Potential bonus opportunities are up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Support for ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

References

Visible links

1. https://youtu.be/xb0KscMD92s