Customer Service Representative/BDC Representative

MAN; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Flexible Spending

Long-term Disability

Short-term Disability

Bi-monthly Bonus Opportunities

Paid Time off

Paid Holidays

401(k) eligibility after one year

Job summary

Modern Automotive Network in Winston-Salem, NC is seeking a Call Center/BDC Service Representative to join our team. The position requires handling inbound and outbound calls, communicating professionally with customers and team members, and managing about 120+ calls daily.

The ideal candidate will be computer literate, able to multitask, and possess strong verbal and written communication skills. A High School Diploma or GED is required, and automotive industry experience is a plus.

Qualifications

• Must be computer literate (basic software, data entry).
• Ability to multi-task across several calls and systems.
• Excellent verbal and written communication skills.
• Experience in a call center or automotive industry is a plus.
• High School Diploma or GED required.

Responsibilities

• Answer inbound and internal calls.
• Make outbound calls.
• Handle 120+ calls daily.
• Communicate professionally with customers and colleagues.

Skills

Computer literacy

Multitasking

Verbal & written communication

Call center experience

Education

High School Diploma or GED

Job description

Modern Automotive Network is currently seeking a Call Center/BDC (Business Development Center) Service Representative to expand to its team in our Winston-Salem, NC office. The ideal candidate must possess honesty, integrity, and a pleasant outgoing personality.

Responsibilities include:

• Answering both inbound and internal phone calls
• Making outbound calls
• Handling approximately 120 plus calls daily
• Communicating professionally with customers and fellow employees

Qualifications:

• Computer literate
• Ability to multi-task
• Excellent verbal and written communication skills
• Experience in a call center or the automotive industry is a plus
• High School Diploma or GED required

Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service. Modern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money.

We offer:

• A professional work environment
• A competitive compensation and benefit package
• Medical, Dental, Vision, Life, Flexible Spending, LTD, and STD Insurance
• Bi-monthly Bonus Opportunities
• Paid Time off
• Paid Holidays
• 401-k eligibility after one year

Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.

Modern Automotive Network is an Equal Opportunity Employer and Drug-free Workplace Employer.