Customer Service Representative - Bark Avenue Ankeny

Best Friends Pet Care INC; Ankeny (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Best Friends Pet Care INC in Ankeny, IA is seeking a Customer Service Representative who loves animals to greet guests and assist with scheduling and tours.

The role requires excellent interpersonal skills and the ability to work evenings, weekends & holidays, with the physical stamina to handle pets and stand for long periods. You will be part of a growing, employee-owned company with opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of professional animal experience.

Responsibilities

• Greet human and pet guests and provide excellent service.
• Check-in and check-out pet guests, tours, and reservations.
• Answer calls professionally and schedule visits.
• Maintain cleanliness of lobby and facility.
• Escort pets to rooms and assist management and team members as needed.

Skills

Love of animals

Professional demeanor

Evenings/weekends/holidays

Physical stamina (lift 40 lbs, stand 8

Computer skills

Education

High School Diploma or equivalent

Job description

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!Responsibilities:• Main lobby operations – check-ins, check-outs, guest visits and tours, answering generalquestions• Answering and handling calls in a professional manner• Maintaining cleanliness• Maintaining cleanliness• Scheduling• File maintenance• Data entrySkills RequiredPossess a love of animalsDisplays a professional manner at all timesAbility to work evenings, weekends & holidaysLift/carry 40 pounds or moreAble to stand/walk for eight hours a dayAble to work in a fast-paced environmentAble to work on a computer systemAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Essential Job FunctionsWelcomes both human and pet guestsCan correctly identify animal body language/behaviorFollows safe handling proceduresChecking in and out of pet guests while providing excellent customer serviceEscorts pets to and from their roomsTakes reservations over the phoneCan work both individually and as a team player while performing dutiesContributes in maintaining the cleanliness of the facilityCommunication with management and other team membersRequired EducationHigh School Graduate or EquivalentAt least 1 year of professional animal experience