CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER) – Full-Time | Wisconsin Rapids, WI

WoodTrust Financial Corporation; Wisconsin Rapids (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading financial institution in Wisconsin Rapids seeks a Customer Service Representative (Bank Teller) to deliver exceptional service and support for both individual and business clients. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment, handling financial transactions and educating customers about banking products. Join our team to contribute to a supportive and professional workplace that values its associates.

Qualifications

• Experience in a customer-facing role is preferred.
• Detail-oriented and comfortable in a fast-paced environment.
• Ability to handle cash and financial transactions accurately.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Process routine financial transactions and balance cash drawer.
• Educate customers on bank products and assist with account maintenance.

Skills

Exceptional customer service

Detail-oriented

Cash handling

Knowledge of banking products

Communication skills

Job description

CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER)

Full-Time | Wisconsin Rapids, WI

Join A Team That Values People

WoodTrust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We’re looking for someone who enjoys helping others, thrives in a customer‑facing role, and takes pride in delivering exceptional service. If that sounds like you, we’d like to welcome you to our Customer Service Representative (CSR) team.

About WoodTrust

Did You Know? WoodTrust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $7.6 billion in client assets under management and $675 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 35 states.

Since 1891, our core value has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long‑term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.

What You’ll Do

As a CSR, you will be the welcoming face of WoodTrust, ensuring a positive total customer experience by supporting both individual and business clients. This role is ideal for someone who is personable, detail‑oriented, and comfortable working in a fast‑paced environment.

• Greeting customers warmly and providing exceptional service
• Processing routine financial transactions (deposits, withdrawals, check cashing, loan payments, money orders)
• Balancing your cash drawer accurately at the beginning and end of each shift
• Verifying customer identification and following security procedures to prevent fraud
• Educating customers on bank products and digital banking tools
• Assisting with account maintenance such as address changes, card replacements, and inquiries
• Referring customers to specialists for loans, investments, or more complex needs
• Maintaining confidentiality and adhering to all banking regulations
• Handling cash and negotiable instruments with accuracy and care
• Supporting branch operations with administrative tasks and recordkeeping