ACCOUNT SERVICES REPRESENTATIVE – Full-Time | Wisconsin Rapids, WI

WoodTrust Financial Corporation; Wisconsin Rapids (WI); On-site; Full time

Benefits offered by this job

Competitive compensation

Full benefits package including medical, dental, and vision

Strong work-life balance with a Monday – Friday schedule

On-the-job training

Opportunities for internal advancement

Job summary

A leading financial institution in Wisconsin Rapids is seeking an Account Services Representative to enhance customer experience. Responsibilities include greeting clients, providing product information, and supporting operations. Ideal candidates will have a high school diploma, customer service skills, and a team-oriented mindset. The role offers competitive compensation and a supportive work environment with opportunities for internal advancement. Interested candidates can apply via email or in person at any branch.

Qualifications

• 1–3 years of related experience preferred.
• Must have a positive attitude and strong reliability.
• Comfort handling cash is essential.

Responsibilities

• Greet customers warmly and create a welcoming environment.
• Provide accurate information about bank products and services.
• Complete general account maintenance and data entry.
• Support teller and operations teams as needed.

Skills

Excellent communication skills

Customer-service skills

Attention to detail

Ability to multitask

Basic math concepts

Proficiency with computers

Education

High school diploma or GED

Job description

Join A Team That Puts People First

WoodTrust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We are looking for someone who enjoys helping people, thrives in a dynamic setting, and is committed to delivering exceptional customer service. If that sounds like you, we’d like to welcome you to our Account Services team in downtown Wisconsin Rapids.

About WoodTrust

Did You Know? WoodTrust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $7.6 billion in client assets under management and $675 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 35 states.

Since 1891, our focus has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long‑term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.

What You’ll Do

As an Account Services Representative, you will help create a positive total customer experience by supporting both individual and business clients. This role is ideal for someone who enjoys problem‑solving, embraces change, and wants to continually learn. Your responsibilities will include:

• Greeting customers warmly and creating a welcoming environment
• Providing accurate information about bank products and services
• Completing general account maintenance and data entry
• Supporting teller and operations teams as needed
• Ensuring accuracy, confidentiality, and exceptional service in every interaction

What You Bring

Success in this role comes from a blend of professionalism, curiosity, and genuine care for people. You’ll thrive here if you bring:

• A high school diploma or GED (1–3 years of related experience preferred)
• A positive attitude, strong reliability, and a professional demeanor
• Excellent communication and customer‑service skills
• Strong attention to detail and the ability to multitask
• Comfort handling cash and basic math concepts
• Proficiency with computers and familiarity with Windows environments
• A team‑oriented mindset and a commitment to confidentiality

Why Join Our Team

WoodTrust strives to be an employer of choice by offering meaningful work, long‑term career paths, and a supportive environment where associates can succeed. We offer:

• Competitive compensation
• A full benefits package including medical, dental, vision, vacation, and sick leave
• Monday – Friday schedule (7:45 a.m. – 4:30 p.m.) with strong work‑life balance
• On‑the‑job training and opportunities for internal advancement
• A fun, talented team that values collaboration and growth.

Ready to Apply?

We’d like to meet you! Please submit your application and resume by email to [e-mail] or in person at any WoodTrust branch in Wisconsin Rapids, Plover, or Wausau.

WoodTrust is an Equal Opportunity Employer.

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