Customer Service Representative - Auburn

Taylor-Metal-Products; Auburn (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer matching 401k

Paid vacation

Paid sick time

Paid holidays

Job summary

Taylor Metal Products, a leading manufacturer of high-end steel roofing and siding, is seeking a Customer Service Representative. You will handle inquiries, demonstrate products, and aid in quoting and order processing while maintaining strong product knowledge.

The role emphasizes customer satisfaction, collaboration with outside sales reps, and adherence to company policies. Prior experience in sales support and basic computer skills are required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of sales support experience preferred.
• Intermediate computer skills and ability to use CRM tools.
• Construction industry familiarity is a plus.

Responsibilities

• Contact regular and prospective customers to demonstrate products and solicit orders.
• Explain product features and quote prices, delivery dates, and terms.
• Provide ongoing support after sales and resolve issues with appropriate departments.
• Maintain product knowledge and follow administrative procedures.

Skills

Customer service

Communication

Sales support

Product knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products. We have been in business for over 20 years and continue to grow each year. We always hold true to our motto, Quality Products, Exceptional Service.We are seeking a Customer Service Representative to join our team. Customer Service Representatives are responsible for providing exemplary customer service experience for customers CSR’s are also responsible for ensuring that customers receive products that meet their quality and application expectations.Essential Functions:Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.Recommend products to customers, based on customers' needs and interests.Answer customers' questions about products, prices, availability, product uses, and credit terms.Estimate or quote prices, credit or contract terms, warranties, and delivery dates.Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Prepare drawings, estimates, and bids that meet specific customer needs.Resolve or clarify any errors and/or discrepancies with appropriate departmentsDemonstrate extensive product knowledgeSupport assigned Outside Sales RepresentativesFollow established administrative and clerical proceduresPerform related duties as assigned by supervisorMaintain compliance with all company policies and proceduresBenefits:Medical, Dental, and Vision insuranceEmployer matching 401kPaid Vacation TimePaid Sick TimePaid HolidaysMust pass a background check and drug screening for safety-sensitive positions.Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).All external services required will be sought out by Taylor Metal ProductsPrincipals only – Recruiters, please do not contact Taylor Metal Products for services.No solicitations – Do NOT contact us with unsolicited services or offersQualifications:High school degree or equivalent preferred1 yr.+ Sales Support exp. requiredIntermediate computer skillsConstruction Industry related exp. preferred