Customer Service Representative

Cornerstonebuildingbrandscareers; Fontana (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits starting day 1

401k

PTO

Paid holidays

Vision benefits starting day 1

Dental benefits starting day 1

FSA

Life insurance

LTD

STD

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Job summary

Cornerstone Building Brands seeks a Customer Service Representative (CSR) to support internal and external customers, handling order entry, invoicing, pricing, and sales support while coordinating information requests with accuracy and timeliness. The role involves high-volume calls, problem resolution, and collaboration with branches.

Requires high school diploma, prior customer service or inside sales experience, and proficiency with Outlook/Excel/Word; NetSuite/Oracle knowledge is a plus.

Qualifications

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle a high volume of customer calls and multi-line phone experience is required.
• Excellent communication skills and problem-solving abilities.
• Knowledge of computer use and applications.
• Experience with Microsoft Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Knowledge of Metal Roofing or Roofing in general is preferred.

Responsibilities

• Conducts all aspects of customer service including order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists branch and sister branch personnel with order processing to ensure timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes to teamwork within the administrative function.
• Provides pricing when possible to include quotes for small light gauge jobs.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Skills

Customer service

Inside sales

Multi-line phone handling

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

NetSuite/Oracle

Job description

Customer Service Representative (CSR)

The Customer Service Representative (CSR) is a multifaceted position with the overall broad objective of providing assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales by coordinating all requests for information, promotional material, or products with a focus on accuracy and timeliness. Responsible for all aspects of day-to-day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary.

Responsibilities

• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Qualifications

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle a high volume of customer calls and multi-line phone experience is required.
• Excellent communication skills and problem-solving abilities.
• Knowledge of computer use and applications.
• Experience with Microsoft Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Knowledge of Metal Roofing or Roofing in general is preferred.
• Must be detail oriented and able multi-task in a fast-paced environment.

Compensation

The US hourly rate for this full-time position is $18.00 - $25.00 / hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Benefits

• Medical benefits starting day 1.
• Dental benefits starting day 1.
• Vision benefits starting day 1.
• PTO.
• Paid holidays.
• FSA.
• Life insurance.
• LTD.
• STD.
• 401k.
• EAP.
• Discount programs.
• Tuition reimbursement.
• Training.
• Professional development.

Equal Employment Opportunity

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

Privacy

California Consumer Privacy Act (CCPA) of 2018

Age Requirement

Must be at least 18 years of age to apply.