Veterinary Customer Services Representative

Auburn University; Auburn (AL); On-site; USD 31,000 - 44,000; Full time

Job summary

Auburn University seeks a Veterinary Customer Services Representative to provide exceptional client service in the Veterinary Teaching Hospitals. This role includes managing admissions and communications, ensuring clients receive necessary information while handling records and scheduling appointments. Ideal candidates possess a high school diploma and relevant experience in a veterinary setting.

Benefits

Generous benefits

Work/life balance

Educational opportunities

Qualifications

• High school diploma or equivalent required; 2 years in a veterinary office preferred.
• Strong organizational skills and ability to handle multiple tasks.
• Excellent communication skills to interact with clients and staff.

Responsibilities

• Welcomes and registers clients' animals for admission.
• Handles scheduling and telephone inquiries.
• Ensures smooth discharge for clients and verifies financial records.

Skills

Client Communication

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

2 years experience in veterinary or medical office

Job description

Veterinary Customer Services Representative

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Veterinary Customer Services Representative

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Position Information

Requisition Number S4508P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title Veterinary Customer Services Representative Job Class Code AA79 (A-B) Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary

The College of Veterinary Medicine seeks a Veterinary Customer Services Representative. This position is responsible for processing clients’ animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/

Essential Functions

• Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client information and referring veterinarian. Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival. Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.
• Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment. Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client. Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.
• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
  
  

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
  
  

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Minimum Qualifications

Level I: High school diploma or equivalent.

Level II: High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems.

Substitutions allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Minimum Skills, License, And Certifications

Minimum Skills and Abilities Minimum Technology Skills Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Posting Detail Information

Salary Range $31,200 - $43,090 Job Category Agricultural/Veterinary Medicine Working Hours if Non-Traditional City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 06/10/2025 Closing Date Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Special Instructions to Applicants Quick Link for Internal Postings https://www.auemployment.com/postings/54063

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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