Ambulatory Services Representative, Pediatrics Clinic - 36 hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

UMass Memorial Health seeks an Ambulatory Services Representative for its Pediatrics Clinic. Responsibilities include greeting patients, verifying information, and assessing needs for administrative support. Ideal candidates should have excellent communication skills and experience in a healthcare setting. Join a leading health system dedicated to providing exceptional care and support.

Qualifications

• 1 year of related experience preferred or waived with Associate's/Bachelor's degree.
• Ability to use specialized applications software.
• Knowledge of business office procedures preferred.

Responsibilities

• Greets patients and confirms demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Assesses patient needs and refers to appropriate services.

Skills

Communication

Multitasking

Customer Service

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Job description

Ambulatory Services Representative, Pediatrics Clinic - 36 hours, Days

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Ambulatory Services Representative, Pediatrics Clinic - 36 hours, Days

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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

Mixed 8 hour shifts between 7:30am-5:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

36

Cost Center:

10020 - 4180 Pediatrics Clinic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

Major Responsibilities:

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
  
  

License/Certification/Education:

Position Qualifications:

Required:

• High School Diploma or equivalent.
  
  

Preferred:

• Associate’s or Bachelor’s degree.
  
  

Experience/Skills:

Required:

• 1 year of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.
  
  

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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