Customer Service Representative at Aalberts integrated piping systems Charlotte, NC

Downtown Boulder Partnership; Charlotte (NC); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Aaalberts Integrated Piping Systems in Charlotte, NC is hiring a Customer Service Representative to connect the Regional Sales Team with customers and to drive seamless order fulfillment and shipping.

You will coordinate with Planning, Production and Shipping, maintain accurate records, and use CRM tools to generate performance reports while delivering world‑class service on a hybrid schedule (office Tuesday–Thursday).

Qualifications

• High School Diploma required; further education preferred.
• Experience in customer service or key accounts within a fast-paced, cross-functional environment.
• Superior communication and interpersonal skills with ability to build and maintain relationships.
• Familiarity with order management, shipping logistics, CRM software, and performance metrics.

Responsibilities

• Oversee the end-to-end order-to-delivery process and ensure world-class service and on-time delivery.
• Coordinate with Planning and Production to resolve delayed or special orders.
• Act as the primary contact for customers and communicate performance metrics and updates.
• Develop and nurture relationships with customer purchasing teams to address concerns promptly.
• Facilitate cross-department communication to ensure alignment and timely execution.
• Maintain accurate records of customer interactions, orders, and performance metrics.
• Utilize CRM systems and other tools to streamline processes, track performance, and generate reports.
• Report to Charlotte office on a hybrid schedule.

Skills

Customer service

Communication

Problem-solving

Relationship building

Organizational skills

Cross-functional teamwork

Education

High School Diploma

Tools

CRM software

Order management systems

Shipping logistics

Job description

Customer Service Representative job at Aalberts integrated piping systems. Charlotte, NC.

At Aalberts integrated piping systems Americas, Inc., our goal is to make the easiest and best buying experience by being the only organization that offers a complete line of flow control devices and piping systems solutions. We feature a full range of valves under our iconic "Apollo" valves brand, along with connections, including push, press, thread, and groove, to fit Commercial, Industrial, and Backflow Prevention needs. At Aalberts IPSA, we recognize the importance of providing our employees with a good work environment and an excellent benefits package.

The Customer Service Representative will use a proactive and customer-centric professional approach to serve as a pivotal liaison between our Regional Sales Team and our valued customers. In this role, you will collaborate closely with Sales, Planning, Production, and Shipping teams to ensure the seamless execution of order fulfillment and shipping processes. The ideal candidate will have strong problem‑solving abilities, exceptional communication skills, and a keen analytical mindset, enabling them to manage key accounts effectively while continuously enhancing the customer experience.

Specific Duties:

• Oversee the entire order-to-delivery process, ensuring world‑class customer service and adherence to delivery timelines. This would include order processing, pricing, account maintenance, etc.
• Coordinate with Planning and Production teams to ensure timely resolution of special or delayed orders.
• Act as the primary point of contact for customers, proactively communicating performance metrics and operational updates.
• Develop and nurture strong relationships with customer purchasing teams to improve communication and address concerns promptly.
• Facilitate effective communication between Sales, Planning, Production, and Shipping departments to ensure alignment and timely execution.
• Maintain accurate records of customer interactions, order statuses, and performance metrics in line with company standards.
• Utilize CRM systems and other digital tools to streamline processes, track performance, and generate detailed reports for management review.
• Report to Charlotte office on a hybrid schedule on Tuesday, Wednesday, Thursday.

Education and Experience:

• High School Diploma required, formal education beyond high school preferred.
• Demonstrated experience in customer service or key account management within a fast‑paced, cross‑functional environment.
• Superior communication and interpersonal skills with a proven ability to build and maintain strong professional relationships.
• Strong organizational skills and the ability to manage multiple priorities concurrently.
• Familiarity with order management systems, shipping logistics, CRM software, and performance metrics.

Aalberts Integrated Piping Systems is an equal opportunity employer. At Aalberts IPS, we are committed to treating all Applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.