Inside Sales Representative

Aalberts Integrated Piping Systems Americas; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Aalberts Integrated Piping Systems Americas in Charlotte, NC, seeks an ISR to serve as a customer liaison between the sales team and clients. You will manage key accounts and enhance customer experiences through effective communication and problem-solving.

The ideal candidate will need strong organizational skills, a customer service background, and experience in CRM systems. We prioritize a supportive work environment with excellent benefits.

Qualifications

• Proven ability to build and maintain strong professional relationships.
• Strong organizational skills to manage multiple priorities.
• Experience with performance metrics and reporting.

Responsibilities

• Oversee the order-to-delivery process ensuring customer satisfaction.
• Coordinate with teams for timely resolution of orders.
• Act as primary contact for customers with updates and performance metrics.
• Maintain accurate records of interactions and statuses.

Skills

Customer service

Communication skills

Analytical mindset

Problem-solving abilities

Organizational skills

Education

Experience in customer service or key account management

Tools

CRM software

Order management systems

Shipping logistics

Job description

At Aalberts integrated piping systems Americas, Inc., our goal is to make it an easier and better buying experience by being the only organization that offers a complete line of flow control devices and piping systems solutions. We feature a full range of valves under our iconic “Apollo” valves brand, along with connections, including push, press, thread, and groove, to fit Commercial, Industrial, and Backflow Prevention needs. At Aalberts IPSA, we recognize the importance of providing our employees with a good work environment and an excellent benefits package.

Job Summary

The ISR will use a proactive and customer-centric professional to serve as a pivotal liaison between our Regional Sales Team and our valued customers. In this role, you will collaborate closely with Sales, Planning, Production, and Shipping teams to ensure the seamless execution of order fulfilment and shipping processes. The ideal candidate will have strong problem-solving abilities, exceptional communication skills, and a keen analytical mindset, enabling them to manage key accounts effectively while continuously enhancing the customer experience.

Specific Duties

• Oversee the entire order-to-delivery process, ensuring world-class customer service and adherence to delivery timelines. This would include order processing, pricing, account maintenance, etc.
• Coordinate with Planning and Production teams to ensure timely resolution of special or delayed orders.
• Act as the primary point of contact for customers, proactively communicating performance metrics and operational updates.
• Develop and nurture strong relationships with customer purchasing teams to improve communication and address concerns promptly.
• Facilitate effective communication between Sales, Planning, Production, and Shipping departments to ensure alignment and timely execution.
• Maintain accurate records of customer interactions, order statuses, and performance metrics in line with company standards.
• Utilize CRM systems and other digital tools to streamline processes, track performance, and generate detailed reports for management review.

Educations and Experience

• Demonstrated experience in customer service or key account management within a fast-paced, cross-functional environment.
• Superior communication and interpersonal skills with a proven ability to build and maintain strong professional relationships.
• Strong organizational skills and the ability to manage multiple priorities concurrently.
• Familiarity with order management systems, shipping logistics, CRM software, and performance metrics.

Physical Requirements

• Operate standard office equipment such as computers, phones, and printers.
• Communicate verbally and in writing to exchange information with colleagues, customers, and clients.
• Visually perceive and assess information on computer screens and documents.
• Traverse various environments, including office spaces, customer locations, and manufacturing facilities.
• Navigate different types of terrain and environments during travel and facility visits.
• Operate a vehicle for travel to customer and client locations, when necessary.
• Ascend/descend stairs or use elevators in office buildings and manufacturing facilities.
• Maintain concentration and complete tasks in environments with varying noise levels.
• Adapt to changing work conditions, including outdoor weather during travel or facility visits.
• Apply established protocols and make decisions in potentially high-stress situations during travel or customer interactions.

Equal Opportunity Employer

Aalberts Integrated Piping Systems is an equal opportunity employer. At Aalberts IPS, we are committed to treating all Applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.