Customer Service Representative Associate

BBSS Beyond Blue; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Beyond Blue is seeking a Customer Service Representative Associate to support patient financial services at UKKD - Main Campus. You will assist patients and families with billing questions, payment options, and insurance details while ensuring confidentiality and compliance.

In this role you will verify insurance information, process payments, and document interactions in the system. You will collaborate with internal teams to resolve discrepancies and deliver excellent customer service.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Assist patients and families with billing, insurance, and financial assistance questions.
• Review account information to identify balances and provide guidance on payment arrangements.
• Process payments accurately in accordance with institutional procedures.
• Verify patient insurance and financial information for accuracy and completeness.
• Document interactions and account updates in systems in a timely and accurate manner.
• Coordinate with internal departments to resolve discrepancies or escalate issues as needed.
• Ensure HIPAA and institutional policies when handling patient information.

Education

High school diploma or equivalent

Job description

Beyond Blue Job Posting Title: Customer Service Representative Associate

Requisition Number: R-000003537

Department Name: Supervisor, Customer Service

Work Location: UKKD - Main Campus

Grade Level: 2

Type of Position: Regular Position

Time Status: Full time

Equivalency Link https://hr.uky.edu/employment/working-uk/equivalencies

Shift: Days (United States of America)

Job Summary

Responsible for supporting financial resource activities by assisting patients, families, and staff with account inquiries, payment processes, and available assistance programs. Provides accurate information regarding billing, insurance, and financial options to promote timely resolution of accounts. Ensures compliance with institutional policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with internal departments and external partners to deliver excellent customer service and enhance the overall patient financial experience.

Essential Functions

• Assists patients and families with questions regarding billing, insurance, and financial assistance options.
• Reviews account information to identify outstanding balances and provides guidance on payment arrangements.
• Collects and processes payments accurately in accordance with institutional procedures.
• Verifies patient insurance and financial information to ensure accuracy and completeness.
• Documents all interactions and account updates in systems in a timely and accurate manner.
• Communicates with internal departments to resolve account discrepancies or elevate issues as needed.
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information.
• Delivers courteous and professional service to patients, families, and staff to support positive experiences.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent

Experience Requirement

0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
• G. Repetitive motion:3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:1. Never
• I. Working in confined spaces:1. Never
• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
• K. Job-related travel:2. Occasional (< 10% of the time)
• L. Loud noises:1. Never
• M. Temperature extremes:1. Never
• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
• O. Radiation:1. Never
• P. Burns:1. Never
• Q. Cuts/Punctures:2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:1. Never
• T. Combative/violent people:1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Equal Opportunity and Diversity

The University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Pre-employment Screening

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Work Experience

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.