Customer Service Representative Associate

Donatech Corporation; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Donatech Corporation is seeking a Customer Service Agent in Phoenix, Arizona. The role focuses on responding to customer requests and providing information on products and services. Candidates should have effective communication skills and some basic knowledge of computers.

This position requires the ability to process orders and inquiries through various communication methods. W2 employment status is required and US Citizenship or Permanent Residency is mandatory.

Qualifications

• Some basic knowledge of computers.
• Effective communication skills.

Responsibilities

• Acts as primary customer service agent in processing or responding to basic customer requests.
• Provides basic product/service/application information.
• Must process orders, requests, returns and adjustments.

Skills

Effective communication skills

Basic knowledge of computers

Job description

Overview

Position requires the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required.

Responsibilities

• Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders.
• Customer service may be by telephone, fax, email or regular mail.
• Provides basic product/service/application information.
• Provides basic information on pricing and product availability.
• Must process orders, requests, returns and adjustments.
• Enforces policies within guidelines.
• Develops or prepares reports as required.
• Must efficiently utilize the computer support system.
• Utilizes internal contact resources for specific situations.
• Exercises judgment and diplomacy as required.
• Maintains current information in an easy-to-use format.
• Must be an effective communicator.
• Must have some basic knowledge of computers.
• Coordinates and expedites services issues to higher levels or other departments as needed.

Qualifications

• Some basic knowledge of computers.
• Effective communication skills.