Customer Service Representative - Appointment Coordinator

Mills Auto Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & potential

Job summary

Mills Auto Group in Minnesota is seeking a friendly Customer Service Representative to be the first point of contact for customers, helping them schedule service appointments and ensuring a smooth experience from initial call to visit.

You will answer calls, manage appointments, and maintain records, while providing clear information about services and expectations. The role emphasizes reliability and professional conduct in a fast-paced environment.

Qualifications

• Clear communication and a friendly, helpful demeanor.
• Strong organization and attention to detail.
• Comfortable using scheduling software and learning new systems.
• Ability to stay calm and professional during busy periods.

Responsibilities

• Answer incoming calls and respond to inquiries about services.
• Schedule, confirm, and manage service appointments.
• Maintain accurate records in the scheduling system.
• Provide clear information about services, timing and expectations.
• Handle appointment changes and cancellations professionally.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication

Organizational abilities

Scheduling software

Calm under pressure

Reliability & punctuality

Tools

Scheduling software

Job description

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

Primary Responsibilities

• Answer incoming calls and respond to inquiries about our services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in our scheduling system
• Provide clear information about services, timing, and what customers can expect
• Handle appointment changes and cancellations professionally
• Follow up with customers as needed to ensure satisfaction

What We're Looking For

• Excellent communication skills and a genuine desire to help people
• Strong organizational abilities and attention to detail
• Comfortable using scheduling software and learning new systems
• Ability to remain calm and professional during busy periods
• Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We Offer YOU

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!