Remote Bilingual Customer Service Representative

Calculated Hire; United States; Remote; USD 60,000 - 80,000; Full time

Job description

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Bilingual Call Center Customer Service Representative (Spanish)

Remote

Shifts randomly assigned, can fall anywhere from 7 AM to 9 PM Central Time, Sunday through Saturday (40-hour, 5-day work week, Central Time zone preferred)

Calculated Hire is seeking a Bilingual Customer Service Representative to handle inquiries from internal and external sales agents via phone in their Health Insurance contact center. The ideal candidate will interact professionally and efficiently, demonstrating excellent interpersonal, listening, and phone etiquette skills. Proficiency in using computer resources to provide accurate and helpful responses is essential.

DUTIES AND RESPONSIBILITIES:

• Handle a high volume of inbound calls in both English and Spanish.
• Support sales agents through inbound calls and live chats regarding Medicare products.
• Follow communication scripts during SOA and eligibility calls to ensure compliance.
• Maintain detailed knowledge of eligibility requirements, special elections, Medicare info, and HRA support.
• Verify Medicare information to determine if potential members qualify for our plans.
• Respond professionally and courteously to all customers.
• Participate in meetings and committees as needed.
• Balance work between calls and live chat activities.
• Value diversity in the workplace.
• Maintain strict confidentiality of all matters, including PHI information.
• Engage in live chats for eligibility verification only.

QUALIFICATIONS:

• Adaptable, flexible, and capable of managing change.
• Goal-oriented, accountable, resourceful, and self-directed.
• Strong written and verbal communication skills, fostering teamwork.
• Excellent listening and interpersonal skills.
• Effective organization, prioritization, multitasking, and time management skills.
• Accurate and productive in a dynamic environment with interruptions.
• Ability to analyze information and develop effective solutions.
• Ability to educate callers and offer options when appropriate.

POSITION REQUIREMENTS:

• Accurate data entry and attention to detail.
• Experience in analyzing and resolving customer issues.
• Excellent verbal and written communication skills.
• Intermediate proficiency in Microsoft Office; capable of multitasking independently.
• Ability to work independently and as part of a team.

Benefits of working with Calculated Hire:

• Experience working with this client, placing both permanent employees and contractors.
• Direct communication with hiring managers for faster hiring processes.
• Opportunity to gain sales and health insurance experience, with potential to leverage Calculated Hire's Licensed & Accredited Professionals Program (LAAP).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Education and Training

Industries

• Staffing and Recruiting

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