Customer Service Representative - Agriculture

Spr Packaging; Rockwall (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Spr Packaging based in Rockwall, Texas, is seeking an experienced Customer Service representative to act as a liaison between U.S. sales representatives and our manufacturing plant in Spain. This role requires a Bachelor’s degree and at least two years of customer service experience.

The ideal candidate will manage order processing, handle customer complaints, and ensure exceptional customer satisfaction. Strong organizational and communication skills are critical. Knowledge of ERP systems is preferred.

Qualifications

• 2 years of customer service experience is required.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Act as a liaison between Sales Representatives and the manufacturing plant in Spain.
• Assist with order processing and customer complaints.
• Document detailed customer information and provide reports.
• Coordinate resolution of quality questions or issues.

Skills

Customer service experience

Bilingual in English and Spanish

Organizational skills

Communication skills

Experience in manufacturing

Microsoft Office applications (Excel, Word)

Education

Bachelor's degree in business or related field

Tools

ERP systems

Job description

Job Details

Level: Experienced | Location: SPR Packaging Rockwall - Rockwall, TX 75087 | Education Level: 4 Year Degree | Shift: Day | Category: Customer Service

Position Description

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.

• Primary point of contact is with U.S. sales representatives.
• Primary point of contact in Spain is with plant coordinator.
• Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
• Coordination of resolution of any quality questions or issues.
• Reporting and analysis, provide information as required in support of customer.
• Coordinate with the internal departments to find solutions and resolve matters.
• Resolve customer complaints via phone, email, or mail.
• Assist with placement of orders, credits, returns and pickup.
• Document detailed customer information and other pertinent information.
• Place or cancel orders and coordinate the import process.
• Utilize SPR systems to communicate order status and shipping information.
• Work closely with senior customer service personnel to ensure proper customer service is being delivered.
• Ensure complete customer satisfaction is provided to the best of your ability.
• Assist in compiling information and reports at the direction of the VP Executive.
• Perform purchasing duties as required.

Qualifications

• Bachelor's degree in business or a related field.
• Experience working in a manufacturing industry is preferred.
• Import and Export experience is a plus.
• 2 years of customer service experience is required.
• Bilingual in English and Spanish is a plus.
• Must be a positive and energetic individual that has the ability to work well with all levels of an organization.
• Must be willing to work the necessary hours to get the job done.
• Excellent organizational skills and attention to detail.
• Excellent communication skills - both written and oral.
• Ability to work effectively in a fast paced, and dynamic environment.
• Microsoft Office applications - MS Excel and MS Word.
• Knowledge/use of ERP systems.