Customer Service Representative - Agriculture

Spr Packaging Llc; Rockwall (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

SPR Packaging is seeking a customer service liaison based in the United States to connect Sales Representatives with the Spain plant. You will process orders, track status, handle inquiries, and coordinate with internal teams to resolve issues.

With at least 2 years in customer service and a manufacturing background, you will document details, assist with imports, and ensure strong service levels. English and Spanish skills are a plus.

Qualifications

• Bachelor's degree in business or a related field is required.
• 2 years of customer service experience is required.
• Experience in a manufacturing environment preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Act as liaison between Sales Representatives and the manufacturing plant in Spain.
• Assist with order processing, order status, complaints, billing, cancellations, delivery, and other queries.
• Coordinate with internal departments to resolve quality questions or issues; provide reporting and analysis as required.

Skills

Customer service

Communication

Teamwork

Organizational skills

Bilingual English/Spanish

Education

Bachelor's degree in business or related field

Tools

MS Excel

MS Word

ERP systems

Job description

SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment.Position Description:Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.Primary point of contact is with U.S. sales representatives.Primary point of contact in Spain is with plant coordinator.Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.Coordination of resolution of any quality questions or issuesReporting and analysis, provide information as required in support of customer.Coordinate with the internal departments to find solutions and resolve matters.Resolve customer complaints via phone, email, or mail.Assist with placement of orders, credits, returns and pickup.Document detailed customer information and other pertinent informationPlace or cancel orders and coordinate the import process.Utilize SPR systems to communicate order status and shipping information.Work closely with senior customer service personnel to ensure proper customer service is being delivered.Ensure complete customer satisfaction is provided to the best of your ability.Assist in compiling information and reports at the direction of the VP Executive.Perform purchasing duties as required.Bachelor's degree in business or a related fieldExperience working in a manufacturing industry is preferred.Import and Export experience is a plus.2 years of customer service experience is required.Bilingual in English and Spanish is a plus.Must be a positive and energetic individual that has the ability to work well with all levels of an organization.Must be willing to work the necessary hours to get the job done.Excellent organizational skills and attention to detail.Excellent communication skills - both written and oral.Ability to work effectively in a fast paced, and dynamic environment.Microsoft Office applications - MS Excel and MS WordKnowledge/use of ERP systems