Customer Service Representative âEUR" Indianapolis, IN

Maximus; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

401K match

Paid Time Off

Short & Long-Term Disability

EAP Wellness

Tuition Reimbursement

Employee Discounts

Job summary

Maximus in Indianapolis, IN is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP and TANF. You will assist customers, answer questions, resolve issues, and process applications in the state eligibility system.

This onsite role offers a base rate of $18.00 per hour, a comprehensive benefits package, retirement plan with company matching, PTO and wellness programs, plus opportunities for career development and advancement.

Qualifications

• Handle high-volume inbound calls about Medicaid, SNAP and TANF.
• Process applications and perform case maintenance in the State eligibility system.
• Resolve client service issues in accordance with policies and procedures.

Responsibilities

• Receive inbound calls from Medicaid, SNAP, TANF applicants and recipients.
• Answer queries, handle complaints and troubleshoot problems to achieve resolution.
• Complete case maintenance activities and ensure timely processing.
• Deliver professional, courteous service to community members.

Job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receivinghighvolume,oftenback-to-back,inboundcallsaboutMedicaid,Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls,a Customer Service Repis expectedtoalso process applications and complete case maintenance activities such as changes to cases in the State eligibility system.Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. TheCustomer Service RepresentativeisresponsiblefortakinginboundcallsfromMedicaid,SNAP,andTANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Class Start Date: September 9, 2026
• Location: Onsite - Indianapolis, IN
• Call Center operating hours: 7:00 AM - 5:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.