Customer Service Representative âEUR\" Crown Point, IN

Maximus; Crown Point (IN); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

HSA

Life Insurance

Auto Insurance Discount

Home Insurance Discount

Renter's Insurance Discount

Pet Insurance Discount

401K with Company Matching

Paid Time Off

Holidays

Short/Long Term Disability

Employee Assistance Program

Descripción de la vacante

Maximus is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls related to Medicaid, SNAP, and TANF. You will assist customers, answer questions, and resolve issues while processing applications and maintaining cases in the state eligibility system.

The role is onsite in Crown Point, IN, with work hours Monday–Friday. Base pay is $18 per hour, with bonuses based on performance and comprehensive benefits to support employee well-being and

Formación

• Experience handling high-volume inbound calls for social services programs (Medicaid, SNAP, TANF).
• Strong communication and problem-solving abilities to resolve customer issues.
• Ability to process applications and perform case maintenance in state systems.

Responsabilidades

• Handle high-volume inbound calls from Medicaid, SNAP, and TANF applicants and recipients.
• Answer queries, resolve complaints, and troubleshoot issues to ensure satisfaction.
• Process applications and perform ongoing case maintenance in the eligibility system.

Conocimientos

Customer service

Communication skills

Problem solving

Herramientas

State Eligibility System

Descripción del empleo

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Class Start Date: November 23, 2026
• Location: Onsite - Crown Point, IN
• Call Center Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.