Bilingual Member Services Call Center Representative

TEKsystems; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in Austin, TX is seeking a Call Center Representative to handle a high volume of inbound and outbound calls related to health insurance. You will follow scripts, identify customer needs, assist with enrollment using sales techniques, and maintain accurate records while aiming to meet team and personal targets.

This contract-to-hire role operates in a hybrid Austin environment (78702) with a pay rate of $20 per hour.

Qualifications

• Handle high volume inbound and outbound calls related to health insurance.
• Follow call center scripts, identify customer needs and assist enrollment using sales techniques.
• Maintain records of conversations and results; meet team and personal targets.
• Adhere to privacy, protect proprietary information and comply with quality standards.

Responsibilities

• Process PCP Change Requests and send member ID cards.
• Explain how to log into the member portal and update demographics.
• Access accounts and provider data to answer inquiries.
• Assist customers in enrollment using sales techniques.
• Maintain communication equipment and complete assigned projects.

Skills

Call center

Customer service

Sales

Job description

Job Summary:

• As a Call Center Representative, you will be responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

Job Duties:

Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.

Access and interpret customer accounts and provider data to provide answers to inquiries

Assist customers in the enrollment process using sales techniques

Maintain communication equipment by reporting problems

Accomplish sales and organization mission by completing related projects as assigned.

Adhere to established quality and production standards

Maintain customer privacy

Protect company proprietary information

Job Type & Location

This is a Contract to Hire position based out of Austin, TX 78702.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX 78702.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.