Customer Service Representative : 26-03082

Akraya, Inc.; Runnemede (NJ); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Akraya, Inc. is seeking a Customer Service Representative I to deliver high-quality support for its collectibles marketplace. You will help customers with account access, navigation, listings, checkout, payments, and billing while resolving routine to moderately complex issues.

The role requires ownership from first contact to resolution, with escalation for more complex concerns and support during high‑volume events like auctions and special events.

Qualifications

• Previous customer service experience with ability to resolve routine issues.
• Strong problem‑solving and troubleshooting skills.
• Excellent verbal and written communication to manage issues to resolution.
• End-to-end ownership of customer inquiries.
• Reliable transportation to the Runnemede, NJ location.
• Experience with ecommerce or marketplace platforms is a plus.

Responsibilities

• Provide high-quality customer support across the marketplace.
• Assist with account access, navigation, listings, checkout, payments, and billing.
• Own customer issues from initial contact through resolution.
• Escalate complex concerns when appropriate.
• Support operations during high-activity periods such as auctions.
• Mentor newer team members as needed.
• Maintain a customer-first approach.

Skills

Customer service

Issue resolution

Account support

Communication

Problem solving

Ownership

Education

High School Diploma or equivalent

Tools

Google Sheets

Communicator

Agent Desktop

Seller Hub

Job description

Primary Skills: Customer Service & Issue Resolution (Expert), Buy / Sell / Billing Workflows (Advanced), Account & Marketplace Support (Advanced), Customer Communication & Escalation Management (Expert), E-Commerce Support Operations (Advanced)

Contract Type: W2 only, Duration: 6+ Months, Location: Runnemede, NJ – Onsite, Pay Range: $20 - $22 on W2

Job Summary

My client is seeking a Customer Service Representative I to provide high‑quality customer support across its collectibles marketplace. The role will assist customers with account access, site navigation, listings, checkout, payments, billing, and seller growth, while independently resolving routine to moderately complex issues. The representative will take ownership of customer issues from initial contact through resolution, escalating complex concerns when appropriate, and support operational needs during high‑activity periods such as auction closes and special events.

Key Responsibilities

• Demonstrate proficiency in core Buy, Sell, and Billing workflows with minimal escalation support.
• Independently resolve routine to moderately complex customer issues, escalating more complex concerns when necessary.
• Assist customers with account access, site navigation, listing completion, checkout, payments, billing, and seller growth.
• Take full ownership of assigned customer issues from initial contact through final resolution.
• Communicate clearly with customers and provide appropriate guidance, escalation, and follow‑up.
• Support newer team members by providing guidance once proficient in the role.
• Assist with operational needs during auction closes, special events, and other high‑volume periods.
• Maintain a customer‑first approach while supporting client’s mission of being a trusted destination for collectors.

Must‑Have Skills

• Previous customer service or customer support experience with the ability to independently resolve routine customer issues.
• Strong problem‑solving and troubleshooting skills.
• Excellent verbal and written communication skills with the ability to manage issues through resolution or appropriate escalation.
• Ability to take end‑to‑end ownership of customer inquiries and follow through to resolution.
• High School Diploma or equivalent required.
• Reliable transportation to the Runnemede, NJ work location.

Nice‑to‑Have Skills

• Experience supporting e‑commerce, online marketplaces, retail, collectibles, or seller platforms.
• Experience with Google Sheets, Communicator, Agent Desktop, or Seller Hub.
• Familiarity with Buy/Sell/Billing workflows or online marketplace transactions.
• Experience working in high‑volume customer service environments.

Preferred Qualifications

• Strong customer‑first mindset with the ability to handle routine through moderately complex issues independently.
• Ability to remain calm and professional while handling challenging customer situations.
• Strong organizational skills and attention to detail.
• Ability to work effectively during high‑activity periods and special events.
• Demonstrated reliability, accountability, and willingness to support team members.

About Akraya

Akraya is an award‑winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!