CUSTOMER SERVICE REPRESENTATIVE (2)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 21,000 - 29,000; Full time

Job summary

University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to respond to account inquiries, verify eligibility and benefits, and bill and collect payments from patients and third-party payers. The role includes scheduling, handling multi-line calls, and occasional mobile delivery of records and supplies.

Responsibilities include checking patients in/out, insurance verification, appointment scheduling, managing messages, and cash handling in a day shift on-site environment.

Qualifications

• High School diploma or GED with two years of related experience.
• Experience with insurance verification and patient billing is helpful.
• Ability to operate in a multi-line phone system.

Responsibilities

• Checking patients in/out
• Insurance verification
• Scheduling appointments
• Managing online/text messages
• Cash management

Skills

Organization skills

Manage multiple priorities

Customer service

Education

High School diploma or GED

Job description

The University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to receive and respond to account inquiries by patients and legal entities. To verify eligibility and benefits for patients with insurance coverage. To bill and collect payments from patients and third party payers including outstanding balances, co-pays and co-insurance. To maintain a balanced cash drawer. To enter all charges incurred by the patient during office visits using the appropriate procedure and diagnosis codes. To schedule patients for the clinic. To handle telephone inquiries in a multi-line environment. To use Practice Management Software system in performance of these duties and responsibilities. To occasionally deliver medical records, supplies and walk throughout the clinic assisting faculty, patients, and students.

Responsibilities

• Checking patients in/out
• Insurance verification
• Scheduling appointments
• Managing online/text messages
• Cash management

(Hourly Rate: $15.00 - $21.15)

High School diploma or GED and two (2) years of related experience required.

Preferred skills

• Organization skills
• Ability to manage multiple priorities
• Customer service skills

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Job Category

Clerical & Administrative

Organization

332000000 Optometry Clinical Services

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite